Facilities Planner

Job description

This position sits on site daily at our Snoqualmie, WA office to meet with vendors and key client contacts, and gather inspection data to ensure quality of service delivery.

• Due to on-site nature of this role, candidate will occasionally be asked to perform various activities such as neatening conference rooms, room setups, etc. as needed to support the site.

• Orchestrate the efforts of third-party contractors/vendors to engage in operating and maintaining the property. Communicate KPI and SLA requirements to them in a timely way and partner with them to identify service delivery improvements and savings.

• Manage third-party contractors/vendors with respect to work order completion. Monitor vendor progress on work order completion and ensure customer validation and vendor invoices are delivered in a timely manner.

• Oversee daily work order review and follow up on work orders to ensure impeccable work order performance and superior customer experience.

• Schedule and manage vendor performance of all Preventative and Recurring Maintenance activities for assigned properties.

• Assist the Facility Manager in meeting or exceeding Site KPIs; Monitor SLAs monthly to identify potential off track areas and plan corrective actions accordingly.

• Recommend continuous quality improvement practices.

• Provide quality analysis of customer feedback on an ongoing basis. Develop effective response plans and implement per the plan.

• Demonstrate strong collaboration and teamwork with account wide Real Estate & Facilities team and proactively share and apply all learning, successes and best practices.

• Support the JLL commitment for budget variance and target cost savings. Support variance reporting and reforecast to meet the monthly reporting calendar dates. Review current operating programs and budgets to assure we are maximizing efficiencies.

• Cultivate and maintain a positive working relationship with client representatives and service providers at each assigned property. Provide accurate and prompt assistance to all customer inquiries and requests with a commitment to maintain a spirit of hospitality.

Basic Qualifications

• Bachelor’s degree or equivalent work experience in Facilities Management or property management

• Minimum of two years of industry experience required either in the corporate environment, third party service provider or as a consultant

• Knowledge of real estate, telecommunications, furniture, accounting and building systems helpful

• Experience in matrix management organization desirable

• Strong interpersonal, leadership, and supervisory skills

• Accounting/financial knowledge helpful

• Strong organizational and management skills

• Excellent communication skills

• Computer proficiency

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