Facilities Operations Supervisor (Retail Mall)

Job description

Enhance the property value by managing the maintenance department at the mall. The Facilities Operations Supervisor has a good understanding of the maintenance department, operating systems of the property, construction practices, preventive maintenance and safety practices.

Management and Operations                                                

·  Coordinate the operational aspects of the property in a manner which protects, maintains and improves the value of the Owners asset.
·  Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulation and pass the compliance portion of the operations audit. Implement preventive, ongoing and anticipated maintenance/repair programs.
·  Select contracted services by developing scopes of work, requesting bids, monitor performance per scopes of work and contractual agreements.
·  Manage multiple employees through effective communication, supervision, training and scheduling to ensure tasks are completed on time and within budget.
·  Develop multi-year capital project plans and manage the process to complete the capital projects.
·  Manage tenant construction by working with tenant coordinators, contractors and tenants. Stay in compliance with local codes and regulations.
·  Monitor performance of in-house and contracted services and take necessary action to assure in-house performance and contracted services (security, landscaping, janitorial, etc.) are performing up to our maximum standards.
·  Develop Plans of Action for capital projects and manage the process to complete these capital projects.
·  Purchase building and maintenance supplies, machinery and equipment.
·  Knowledge of computer programs (Excel, Word, PowerPoint).

Employee motivation and development                                                   

Manage the activities of all employees engaged in operating and maintaining the property. Accurate budget preparation with emphasis on minimizing expenses by efficient use of manpower and materials.

Financial performance                                                                                          

Develop and  manage the operation expenses at budgeted levels. Manage capital projects in a timely, cost effective manner at budgeted levels. Assist the General Manager with forecasting operational and capital expenses.

Competencies

           

Drive Results – can be counted on to exceed goals successfully, bottom line oriented, pushes self and other for results.

Learning on the Fly – learns quickly when facing new problems, open to change, quickly grasps the essence and underlying structure of anything, enjoys the challenge of unfamiliar tasks.

Problem Solving – uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at hones analysis, looks beyond the obvious and doesn’t stop at the first answers.

Timely Decision Making – makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure, able to make a quick decision.

Developing Others – provides challenging and stretching tasks and assignments, holds frequent development discussions, is aware of each direct report’s career goals, constructs compelling development plans and executes them, pushes direct reports to accept developmental moves, will take direct reports who need work, is a people builder.

Organizing – can marshal resources (people, funding, material, support) to get things done, can orchestrate multiple activities at once to accomplish a goal, uses resources effectively and efficiently, arranges information and files in a useful manner.

Problem Solving – uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at hones analysis, looks beyond the obvious and doesn’t stop at the first answers.

Time Management – uses time effectively and efficiently, values time, concentrates efforts on the more important priorities, gets more done in less time than others, can attend to a broader range of activities.

Qualifications

·  Associate's degree, or some vocational/technical training required; or equivalent experience gained through on the job training
·  A minimum of three (3) years of administrative/technical experience and knowledge of property physical systems required
·  Two to three (2-3) years in the property management industry required.. Experience with shopping mall or retail property management a plus.
·  Knowledge of building systems, HVAC, plumbing, and electrical required.
·  Two to Three (2-3) years of supervisory experience with two or more employees required. Must demonstrate good leadership qualities.
·  Must have the ability to communicate effectively, supervise, train, and direct three or more employees.
·  Some knowledge of computers and peripherals required.

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