Facilities Coordinator

Job description

RESPONSIBILITIES

•Operations – Assists with receiving and dispatching of work requests to technical staff, vendors or other services providers, following up on any outstanding issues.  Supports requests associated with JLL Management and Operations audits.  Managing and coordinating 3rd party vendor performance including tracking work order completion, validating invoices and communicating any unresolved items. 

•Client Service – Cultivating and maintaining a positive working relationship with client and JLL representatives (internal and external) and service providers.

•Supports the Area Manager and the LA Facility Management and Engineering team with on-going facility and team related responsibilities, including, but not limited to: Assist with budgetary requests, financial analysis and reporting, and purchasing

•Partner with vendors to resolve invoicing and work order issues. 

•Act as a liaison to JLL finance team and other account team members

•Create PO’s, goods receipt and help clear UMLV items in a proactive manner

•Perform time keeper duties either as a primary or secondary resource as needed

•Helps support facility specific cost savings targets to contribute to the account achieving significant savings

•Supports requests associated with JLL Management, Operations and Financial audits and assists with tactical planning for the regional facilities team’s goals and objectives

•Provides support for guests, visitors and employees at client locations 

•Assists with receiving and dispatching of work requests to technical staff, vendors or other services providers

•Supports FM's with problems associated with all building services including: janitorial, food service, coffee services, parking, vending, badging, conference rooms, cubes as well as interior and exterior furnishings, fixtures and equipment

•Coordinates special events in support of client or Jones Lang LaSalle

•Assists with the coordination and scheduling of maintenance activities

•Acts as an interface with client, visitors and guests. Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation. Ensures delivery of committed services and overall satisfaction with Jones Lang LaSalle performance.

•Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery

•Reads and understands the applicable Service Level Agreements, helps achieve the Key Performance Indicators and scores favorably on the client satisfaction surveys

•Seeks to continuously improve processes, systems and overall client satisfaction

Requirements:

•Undergraduate degree preferred

•Superior customer service skills and orientation

•Ability to maintain professionalism at all times under stressful situations

•Ability to plan and manage work under time constraints

•Ability to multitask and work without direct supervision

•Proficient in MS Office, and possess strong written, verbal and people skills

•Strong presentation skills

•Strong organizational skills and collaborative style required.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at Accommodation.Reques@am.jl..com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.