Porter (Part Time) - InterContinental Adelaide
Adelaide (City of Adelaide)
Job description
Description
About us
At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in! When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.
Your day to day
Join us as a Porter at InterContinental Adelaide. You'll have ambition, talent and obviously, some key skills.
· Be the warm welcome that kicks off a memorable guest experience and a sincere farewell on departure.
· Support needs of Driveway, Lobby and Concierge Desk.
· Deliver memorable guests experiences to guests with a swift personal service – not forgetting to recognise and record guest preferences.
· Take and manage guest’s tour bookings, up-selling opportunities and tell them about ways to improve their stay.
· Ensure safe driving techniques are always displayed when driving and parking guest cars
· Handle guest luggage and items with respect and care.
· Be a trusted contact for all guests. Help them with anything from directions to local knowledge and advise leadership when necessary.
· Take pride in your appearance and place as a brand ambassador.
· Always know what events and activities are on the day’s schedule.
· Jump into other ad-hoc duties when your colleagues need your help.
What we need from you
· Communication skills – guest will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
· Your problem solving skills will turn issues into opportunities so every guests leaves with great memories.
· Fluency in English – extra language skills would be great, but not essential.
· Experience – ideally you’ve have spent at least one year in a customer service role.
· Flexibility– night, weekend and holiday shifts are all part of the job.
· Compliant – you’ll be above minimum age required and hold a Full SA Drivers Licence.
· Strong – sometimes you’ll need to lift, push, and pull big objects up to 23kgs.
· Literate and Tech-Savvy – you’ll need a good grasp of reading, writing, basic math and computers.
What we offer
In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, well give you all the tailored support you need to make a great start, be involved and grow.
So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and well make sure you will have room to be yourself. Find out more about joining us today by going to careers.ihg.com