Porter - Kimpton Vividora

Job description

Description

About us

Kimpton Barcelona, located in the Gothic Quarter brings the boutique concept created in the US by Kimpton in 1981, with 156 rooms designed to provide the Kimpton experience to our guests.

In Kimpton you can:

·  Be yourself: Who you are is who we are. So, bring the real you. The best and ever-improving version of you. Bring your background, your personality, your individuality, your creativity. It’s those just-you qualities that make it more personal for you, and our guests.
·  Lead yourself: We support you, and you support we. We trust you to give it your all, take initiative, do right when no one’s watching, find creative new ways to delight guests and co-workers. We trust you to learn, grow and continually improve at whatever you do.
·  Make it count: As long as we’re here, why not make lives better? Yours and our guests. We care for both, and we pursue every chance we can to create a ridiculously personal experience (aka. A Kimpton Moment) every day. That focus and passion gives our work meaning. What you do matters. You matter.

Working at Kimpton is not just about working. And it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion.

Your day to day

As Porter you are responsible for providing a positive first and last impression to guests as they arrive and leave the hotel, as well as help them with luggage.

Reports to the Guest Service Manager.

·  Greet all guests upon arrival.
·  Assist guests with luggage to their rooms promptly when checking in and upon checking out.
·  Promote all hotel functions and facilities.
·  Inform incoming guests on the following while assisting them to their room: storage area, restaurant hours, the events happening in the hotel, health club information, emergency procedures; equipment and exit paths.
·  Once in guest room, provide the guest with the following information: basic telephone instructions, procedures for charging items to one's rooms, heating and air conditioning, laundry procedures, door lock and key use, room directory, etc.
·  Remove trash, papers, cans, bottles, cups, etc., in lobby area.
·  Assist guest with general information when Front Office is not available.
·  Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theater, movies, entertainment, and restaurants).
·  Polish and clean bell carts daily.
·  Assist guests into automobiles or taxi.
·  Prevent entrance of unauthorized or undesirable persons.
·  Quickly respond to guest requests in a timely and friendly matter.
What we need from you

·  Bachelor’s degree in hospitality or related field.
·  2+ years’ experience working in Front Office department.
·  Must be fluent in local language and English, additional languages will be highly valuable.
·  Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.
What we offer

·  Open the first Kimpton in Spain!
·  Competitive salary.
·  Discounted international room rates.
·  Employee recognition programmes.
·  Training programmes and access to IHG’s training tool.
·  Meals whilst on duty (after opening).
·  Uniform.