IHG (InterContinental Hotels Group) is one of the world's largest hotel companies and we are looking for people just like you to join our award winning team in Baguio!
Among our many brands, InterContinental , Kimpton Hotels, Hualuxe, Crowne Plaza , Hotel Indigo, Holiday Inn , Holiday Inn Express , Even Hotels, Staybridge Suites, and Candlewood Suites, we have over 5,000 hotels in over 100 countries. We were recently named one of the top 100 employers in the United States by Fortune Magazine.
At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
Available Career Opportunity:
The Bi-Lingual Social Media Representative - Spanish acts as an online representative building and protecting IHG and its brands through different social and electronic mediums to support customer satisfaction and guest retention.. Focusing on service recovery and, wherever possible, incremental revenue generation by converting leads and contributing to brand preference. Protect and support brand image by being responsive to customer concerns. Responding to customer contacts by providing first level support for the consumer Internet site and On-line services through multiple contact channels of social media.
Your day to day
Maintain a consistent, high quality customer-focused orientation. Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needsAnswer inbound calls from IHG guests assisting them with hotel related inquiriesBuild an online relationship with consumers and provide feedback on where different conversations are taking placeCompose clear and concise correspondence as requested or requiredReview consumer content from social sites as provided by the listening platform and take appropriate action according to internal guidelinesWork with Business Innovation team on projects related to social media and/or e-media.Use the Listening Platform tool – Cymfony Maestro and other tools to fine tune needsProvide observations on trends in customer conversations within social media avenuesProvide first level support through the social media channels, telephone and e-mail.
What we need from you
ESSENTIAL SKILLS AND QUALIFICATIONS:Ability to promote IHG brands, customer engagement, and influence consumer sentiment - An affinity for social media and the ability to quickly assess forms of popular social communicationExperience with social mechanisms as well as more traditional online marketing mechanisms including: Facebook, Twitter, travel recommendation blogs and sites such as Trip Advisor - Excellent proven writing skills with a talent for summarizing product features and corporate messages in an entertaining fashionCreative and innovativeAbility to become the subject matter expert in new technologies quickly - Enthusiastic, personable and ability to take charge - A startup and flexible mentality when it comes to solving challengesKnowledge of IHG brands, programs and promotions and service recovery processes
You must be able to work within a rotating roster of shift work that includes evenings and weekends.
What we offer
Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organization, you can also look forward to being part of a company that will appreciate you for being you and experience world-class IHG® benefits:Experience PayRegularization of employment after 3 monthsHotel Discounts Worldwide for you and your family and friendsRetirement PlanMedical Insurance (for employee and immediate family members)Dental InsuranceLife InsuranceAccident Insurance30 days Leave Credits (15 days convertible to cash)Incentive Programs20% night differential shiftGlobal Recognition ProgramsGlobal career opportunities, training and room to grow opportunitiesAnd Much More!Our reservations/contact centre in Baguio is conveniently located at the IHG Building, JHSEZ Camp John Hay Loakan Road, Baguio City, Philippines.
If you're ready to make the move to a great, new career opportunity, click 'Apply Online' now! Congratulations on making the decision to further your career with IHG®!
Follow us on Social Media:
Facebook | https://www.facebook.com/IHGCareersPH
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Twitter | https://twitter.com/IHGCareersPH
LinkedIn | https://www.linkedin.com/company-beta/13295237