Bellperson - Hotel Indigo - Los Angeles Downtown

Job description

Description

About us

A little curiosity can take you anywhere. So, at Hotel Indigo ®, we do more than satisfy our guest’s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighbourhood, infused with intriguing design and local flavours. Where every day brings new discoveries, fresh experiences, and unexpected ideas. And just like our hotels, no two colleagues are the same. So we’re curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighbourhood story to life? At Hotel Indigo® hotels, we’re excited to meet spirited characters who can delight the most curious guests.

Your day to day

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Bellperson, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Responsibilities include:

·  Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest’s request.
·  Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
·  Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
·  Promote team work and quality service through daily communications and coordination with other departments.
·  May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
·  Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.
What we need from you

A positive and upbeat personality with a strong desire to take care of others. The ability to multi task in a fast paced team focused environment. High School diploma or equivalent, plus some guest service experience or hotel experience preferred. Must speak fluent English - other languages preferred.

This job requires ability to perform the following: Carrying, pushing, or lifting items weighing up to 100 pounds; Moving about the public areas; Handling objects such as luggage; Bending, stooping, kneeling.

Must be able to work a flexible schedule which will include weekends, evenings and holidays. 

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.