Bartender / Server-Even Hotel Norwalk Connecticut

Job description

Description

About us

EVEN Norwalk Hotel This four-story property settled in Norwalk, CT offers 129 guest rooms with unique features that are refreshing to our guests. EVEN™ Hotel Norwalk is located near city attractions like Norwalk Islands, the Maritime Aquarium at Norwalk and Connecticut state parks. 

 

About EVEN Hotels Whether you’re traveling for business or leisure you won’t have to compromise your wellness routine. As a member of the newest brand from IHG® and one of the first EVEN ™ Hotels in the world, our facility is designed to help our guests maintain a healthy lifestyle while traveling.

Keep active with in-room fitness zones for private workouts and eat well when you choose from our selection of healthy food and beverage options, including made to order smoothies and Grab ‘n’ Go meals. Accomplish more with free Wi-Fi and mobile furnishings that give you the flexibility you need to be your most productive-self. You’ll rest easy with spa-inspired showers, signature EO bath products and all-natural eucalyptus linens. Start and end your day at EVEN ™ as we provide you with the essentials for your healthy lifestyle.

 

By bringing your expertise and passion to any one of our brands, you will help us achieve our goal of creating great hotels guests love. We currently have a position available for Full Time Busperson.

This will be an excellent opportunity for an outstanding individual who share our passion for taking care of our guests. This professionally trained individual must be dedicated to providing customers with prompt enthusiastic service.

Your day to day

JOB OVERVIEW

The Eat Well Host delivers the EVEN Hotels Simple.Natural.Good  food & beverage wellness promise to guests daily by engaging the guests, understanding their nutrition interests and/or requirements and guiding them through the menu and market selections to help meet their needs   This role assists customers with tablet ordering/interaction,  serves food to tables during PM food and beverage service, bartends, assists customers with beverage station, maintains grab-and-go market table, services meeting set-up and catering.  Additionally, the Eat Well Host may be required to perform guest check-in/out, switchboard functions, and assist guests in the Athletic Studio or other common areas as required.

         DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS:

·  Engages guests to understand their wellness needs and offers options to help guests make healthy food choices.
·  Assists guests with tablet ordering, takes beverage orders in a tone consistent with brand service behaviors.
·  Prepares and presents food and beverages (including bartending) according to brand approved recipes and established health and presentation standards.
·  Be knowledgeable about the specialty cocktails and cooked to order menu. Be prepared to answer guest questions regarding cooking times, ingredients and how an item is prepared.
·  Use suggestive selling techniques to up-sell where possible to maximize hotel revenue. [Up-sell]
·  Stores food and beverage products, inventory and equipment safely and properly.
·  Replenishes supplies based on business forecasts in a timely and efficient manner and informs supervisor of low inventory items.
·  Assists in receiving items and taking inventory as required.
·  lears and cleans tables promptly and efficiently. Keeps guest areas and food and beverage production areas clean and orderly throughout shift.
·  Cleans and/or wipes down tables, chairs, walls, windows, mirrors, and floors as necessary.
·  Processes all cashiering transactions accurately and in a secure manner.
·  Completes closing/reconciliation activities and check guest credit compliance according to standard operating procedures.
·  Serves as Keep Active Hosts to handle peak front desk periods.
· 
PE O P LE:

·  Leverages the support of other team members and departments to enhance the guest experience.
·  Communicates and collaborates with team and other departments to provide and receive insight about guest needs, requests, and complaints.

G UEST EXPERIENCE:

·  Responds appropriately to guest complaints and implements appropriate service recovery guidelines in order to ensure total guest satisfaction.  
·  Regularly seek and use guest feedback to ensure that special needs and requests are fulfilled.
·  Shares own wellness journey with colleagues and guests.
·  Remains current on brand, wellness, nutrition and industry information required to deliver the EVEN Hotels programs and services.

 

What we need from you

QUALIFICATIONS AND REQUIREMENTS

·  High School diploma or equivalent, plus 6 months food service 
·  Basic reading and writing.
·  Must speak fluent English
·  Flexible work schedule

             Preferred

·  Bilingual, Spanish
·  1 year food service experience that requires knowledge of kitchen operations
·  Some formal training in food production
·  Hotel front-of-house F&B experience
·  Bilingual, Spanish preferred
·  Demonstrated recent and regular participation in wellness, nutrition, sports, fitness or similar activities

Other:

·  Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor.
·  Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
·  Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
·  Basic math skills are frequently used when handling cash and credit.
·  May be required to work nights, weekends, and/or holidays.
· 
PHYSICAL REQUIREMENTS

 
Carrying or lifting items weighing up to 50 pounds
·  Moving about the restaurant
·  Handling food objects; plates, trays, glasses, etc.
·  Bending, stooping, kneeling
What we offer

In return we’ll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.  Hotel discounts worldwide and are available as well as access to wide variety of discount programs and the chance to work with a great team of people.  Mostly importantly, we’ll give you the room to be yourself

So What’s your passion?  Please get in touch and tell us how you can bring your individual skills to IHG.

IHG is an equal opportunity employer Minorities / Females / Disabled / Veterans