Bar Supervisor

Job description

Description

About us

At Crowne Plaza ® , we want our guests to feel able to do their best, achieve their goals and be recognized for their success.  To help them we need you to stay One Step Ahead and:

·  Create confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do.
·  Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.
·  M ake it happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.
Your day to day

FINANCIAL RETURNS

·  Follow procedures to (1) ensure the security and proper storage of liquor, bar inventory and equipment, (2) ensure the security of monies, credit and financial transactions (obtain, count and secure bartender’s bank; receive cash and credit payments from guests; give accurate change and balance cash drawer at end of shift), (3) order and/or replenish/requisition supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) minimize waste and breakage of glassware and supplies.  Inventory unused liquor and beverages. 

PEOPLE

·  Schedule employees to ensure proper coverage.  Communicate and enforce policies and procedures.   Monitor performance and recommend disciplinary or other staffing/human resources-related actions in accordance with company rules and policies.  Alert management of potentially serious issues.
·  Ensure all staff is properly trained, and certified as required, and have the tools and equipment needed to effectively carry out their job functions.
·  Promote teamwork and quality service through daily communication and coordination with other departments. 

GUEST EXPERIENCE

·  Greet guests pleasantly as they approach the bar; promote house drinks and utilize up-selling skills whenever possible to maximize revenues. 
·  Prepare beverages requested by guests. Adhere to established pouring standards and drink recipes to provide a consistent product to the guests and to control costs.  Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.    
·  Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable.

RESPONSIBLE BUSINESS

·  Set up bar including all liquor, mixers, ice, garnishes, glassware and supplies.  Perform pre- and post-shift side-work (empty/fill ice-bins, prepare garnishments, replenish/store snacks, etc.).
·  Inspect bar daily for cleanliness and attractiveness and inspect all equipment and machinery for proper operation.  Sweep and mop bar floor after shift.  Wipe down counters, equipment, stools, chairs, tables, and other areas as required.
·  Perform other duties as assigned.
What we need from you

High school diploma or equivalent and at least 1-2 years restaurant management experience in a full service outlet or similar setting.  Hospitality Management Degree or some college preferred.  Must speak fluent English.

This job requires ability to perform the following:

·  Carrying or lifting items weighing up to 50 pounds
·  Moving about the outlet(s)
·  Handling objects, products
·  Bending, stooping, kneeling

Other:

·  Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
·  Reading and writing abilities are utilized often when completing paperwork, ordering, interpreting results, and giving and receiving instructions.
·  Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
·  Problem solving, reasoning, motivating, organizational and training abilities are used often.
·  Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
·  May be required to work nights, weekends, and/or holidays.
What we offer

We'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So, what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.