Technical Support Professional: AMS

Job description

About IBM:

IBM is transforming to lead. Join the next generation of innovators, inventors and entrepreneurs who are changing the very way the world works. Use breakthrough Cognitive computing to help doctors transform patient care, bankers reduce risk, businesses extract critical insights and clinicians diagnose and treat rare pediatric diseases. There is no better place to launch or further your career

Business Unit Introduction:

IBM Global Business Services helps clients solve complex business and technical issues. We deliver innovative business consulting, process design, systems integration, application management and design. Our core competencies include deep business process and industry expertise, advanced analytics and research capabilities, comprehensive IT infrastructure knowledge, and proven ability to implement enterprise solutions that deliver bottom-line business value

Who you are:

As an Support Center Representative you will be required to apply your expertise in Application Maintenance & Support. You should be specialized in different applications for maintenance and support. Candidate should be experienced with multiple products of leading vendors, platforms, and styles of computing for applications, packages, and systems to work together within an enterprise or among enterprises for one or multiple industry.

What you'll do:

You are responsible for maintenance of Custom applications and should also client facing and able to lead and guide team on developing solutions that fully integrate and collaborate with existing IT systems to perform an automated business function. Candidate should have a holistic view of enterprise solutions, taking into consideration operational costs, security, performance engineering, application development, and systems management.

How we'll help you grow:
·  You'll have access to all the technical and management training courses you need to become the expert you want to be
·  You'll learn directly from expert developers in the field; our team leads love to mentor
·  You have the opportunity to work in many different areas to figure out what really excites you
Auto req ID

294016BR
Required Education

Bachelor's Degree
Role ( Job Role )

Technical Support Professional
State / Province

ISLAMABAD
Primary job category

Software Development & Support
Company

(0104) IBM Italia SPA - Pakistan Branch
Contract type

Fixed Term - Long Term
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 25% or 2 days a week (home on weekends- based on project requirements)
IBM Business Group

GBS
Preferred Education

Master's Degree
City / Township / Village

ISLAMABAD
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Should have very strong experience and working knowledge of different Custom Application products
·  Should have very strong experience of one or more applications for maintenance and support
·  Should have strong communication and interpersonal skill
Country/Region

Pakistan
Preferred Technical and Professional Experience

Preferred Skills:
- Experience of Custom Application products

Secondary Job Category

Other Software Development & Support
Eligibility Requirements

NA
Position Type

Early Professional
Early Professional Track

Technical Services and Solutions (GBS ONLY)
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

No
Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.