Offers “IBM”

Expires soon IBM

Platform Operations Engineer

  • Internship
  • Bangalore (Bangalore Urban)

Job description

Who you are:

The IBM Cognitive Applications team is seeking an innovative and enthusiastic software engineer to join our Customer Support Experience Team building the next generation multi-cloud marketplace platform. If you love working with cutting edge technologies, dynamic, high performing teams, and are passionate about customer success, then this is the right next step in advancing your career. Our focus on delivering performance and predictability for our customers' most demanding workloads, at global scale and with leadership, efficiency, resiliency and security is the cornerstone of our development model and will result in maintaining IBM's leadership position for years to come.

The Customer Support Experience Team is the single interface to our clients to address all of their support needs. In this role, the candidate will interface with Development SME's, client care, Sales, Offering Management and other internal/external teams to resolve client product issues and improve overall Product Quality and total customer satisfaction. We require individuals who wish to be challenged technically and feel comfortable working in an unstructured environment creating resolutions to problems as they arise.

What you'll do:

As an Operations Engineer on the Platform Operations team, your responsibilities will include:
• Providing squads with the tools and processes needed for each squad to be able to do their own operations
• Ensuring that components and solutions excel at performance, reliability and web scalability
• Monitor availability, track outages, and provide Root Cause Analysis & post mortem solutions
• Maintain compliance in all required areas.
• Ensure consistent monitoring, logging, and alerting with tools such as New Relic, Logentries, and PagerDuty
• Ensure consistent support across all components
• Ensure that all squads are able to effectively leverage our CI/CD pipeline
• Provide defect tracking and broken link tracking
• Complete coding, testing, defect fixes, and production support, using agile CI/CD methodologies, for base tooling within the solution
• Analyzing current tools and processes with the goal of enacting improvements geared towards making components and processes more efficient for the entire team
• Planning iterations and representing accomplishments at team scrums
• Presenting individual and team status during weekly playbacks or on management calls
• Managing risks and resolving issues that affect scope, schedule, and quality
• Coaching, enabling and collaborating with other team members and development squads
• Maintain Platform & Trial environments – including tuning, upgrades, end to end testing
• Install, manage OpenShift clusters

How we'll help you grow:

As an Operations Engineer on the Platform Operations team, your responsibilities will include:
• Providing squads with the tools and processes needed for each squad to be able to do their own operations
• Ensuring that components and solutions excel at performance, reliability and web scalability
• Monitor availability, track outages, and provide Root Cause Analysis & post mortem solutions
• Maintain compliance in all required areas.
• Ensure consistent monitoring, logging, and alerting with tools such as New Relic, Logentries, and PagerDuty
• Ensure consistent support across all components
• Ensure that all squads are able to effectively leverage our CI/CD pipeline
• Provide defect tracking and broken link tracking
• Complete coding, testing, defect fixes, and production support, using agile CI/CD methodologies, for base tooling within the solution
• Analyzing current tools and processes with the goal of enacting improvements geared towards making components and processes more efficient for the entire team
• Planning iterations and representing accomplishments at team scrums
• Presenting individual and team status during weekly playbacks or on management calls
• Managing risks and resolving issues that affect scope, schedule, and quality
• Coaching, enabling and collaborating with other team members and development squads
• Maintain Platform & Trial environments – including tuning, upgrades, end to end testing
• Install, manage OpenShift clusters
Auto req ID

283211BR
Required Education

Bachelor's Degree
Role ( Job Role )

Software Developer
State / Province

KARNATAKA
Primary job category

Software Development & Support
Company

(0063) IBM India Private Limited
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

Cognitive Apps
Preferred Education

Master's Degree
City / Township / Village

BANGALORE
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  The following technical and professional expertise is required:
The following technical and professional expertise is required:
• 3+ years experience Software Development Applied Knowledge
• Experience with operational practices of production support
• Experience with user analytics and monitoring, backend systems communication
• Experience with microservices architecture, containers, Kubernetes, automation, systems engineering, load balancing, High Availability/Disaster Recovery,
• Source control management experience with Git
• Experience with DevOps Technology like Jenkins/Travis CI
• Experience with cloud-native application development with JavaScript, HTML, CSS, SQL (MySQL, PostgreSQL, or DB2, etc) or NoSQL Databases (MongoDB, Cloudant, or Cassandra, etc.), Akamai/CDM, Ansible, Chef, Terraform

Country/Region

India
Preferred Technical and Professional Experience

3+ years experience Software Development Applied Knowledge
• Experience with operational practices of production support
• Experience with user analytics and monitoring, backend systems communication
• Experience with microservices architecture, containers, Kubernetes, automation, systems engineering, load balancing, High Availability/Disaster Recovery,
• Source control management experience with Git
• Experience with DevOps Technology like Jenkins/Travis CI
• Experience with cloud-native application development with JavaScript, HTML, CSS, SQL (MySQL, PostgreSQL, or DB2, etc) or NoSQL Databases (MongoDB, Cloudant, or Cassandra, etc.), Akamai/CDM, Ansible, Chef, Terraform

• Experience working in a technical team using agile methods, iterative development, and continuous integration
• Demonstrated problem solving, interpersonal, and time management skills to handle complex situations effectively

Secondary Job Category

Other Software Development & Support
Eligibility Requirements

The following technical and professional expertise is preferred and will greatly enhance your success on the team:
• Experience with Kubernetes, Docker, OpenShift and container development paradigms
• Knowledge of the IBM Cloud offering and marketplace ecosystem
• Infrastructure Operations, Network Production Support experience
• Knowledge of security architecture, vulnerability management, penetration testing, web application firewalls, secure routing.
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
Introduction

Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

At IBM Cognitive Applications, we build open applications that unlock the power of data for clients, partners, and developers. Running on top of IBM's unique Hybrid, Multi-cloud and AI infrastructures, these applications work across horizontal domains and bring our technology to life for end users. Cognitive Applications unit includes: Watson Customer Engagement, Watson IoT, Watson Media and Weather, Talent & Collaboration, Digital Growth & Commerce, and IBM Developer teams.
About IBM

IBM is a global technology and innovation company. It is the largest technology and consulting employer in the world, with presence in 170 countries. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM from other companies in the industry.
Over the past 100 years, a lot has changed at IBM, in this new era of Cognitive Business, IBM is helping to reshape industries as diverse as healthcare, retail, banking, travel, manufacturing, and many more, by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things. We like to say, “be essential.” We are changing how we create. How we collaborate. How we analyze. How we engage. IBM is a leader in this global transformation.
Join the next generation of innovators, inventors and entrepreneurs who are changing the very way the world works. We want the brightest minds doing work that inspires, in an environment where growth is encouraged. IBMers get to discover their potential, so they're inspired to create breakthroughs that help our clients succeed. We're building diverse teams with people who want their ideas to matter. Join us — you'll be proud to call yourself an IBMer.

Make every future a success.
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