Ops Desk Manager

Job description

Today's rapidly evolving threat landscape demands smarter and more responsive managed security services. IBM Security Services offer the industry-leading tools, technology and expertise to help secure information assets of thousands of the world's leading businesses and governments.
Join our team of highly skilled security professionals who are working on a comprehensive end-to-end coverage for our clients' IT security services needs.

As an Ops Desk Manager, you will lead a team of first level security analysts managed in Costa Rica, Brazil, Poland and US. Your responsibilities include leading the Security Operations Desk team, managing development, performance and career of every team member. Document, develop and improve the operational guidelines, develop and maintain KPIs and work closely with the leadership of Managed Security Services to support our clients and lead key projects and automations to help transform delivery.

Auto req ID

135827BR
Required Education

High School Diploma/GED
Role ( Job Role )

General Other IT Specialist
State / Province

HEREDIA
Primary job category

Technical Specialist
Company

(0804) IBM Business Transformation Center, S.r.l.
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

Security
Preferred Education

Bachelor's Degree
City / Township / Village

HEREDIA
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

• Fluency in English
• Fluency in Portuguese
• At least 2 years of experience in the similar position
• Strong Team Leadership Skills
• Ability to drive customer satisfaction
• Excellent knowledge and experience in IT Security
• University degree in Information Technology or Information Security or equivalent certifications

Country/Region

Costa Rica
Preferred Technical and Professional Experience

• Fluency in English
• Fluency in Portuguese
• At least 4 years of experience in the similar position
• Strong Team Leadership Skills
• Ability to drive customer satisfaction
• Excellent knowledge and experience in IT Security
• University degree in Information Technology or Information Security or equivalent certifications

Eligibility Requirements

none
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire