Help Desk Advisor Windows 10 - Bilingual

Job description

The IBM CIO Help@IBM organisation is transforming how we provide Windows 10 Help Desk services. We are looking for talented Windows 10 advisors to join a team in London.

As a passionate, talented advisor, and integral part of this support team you will deliver a new "white glove" experience for our end users. Customer satisfaction is your key focus and you will be a significant contributor in delivering IT Support that will delight our IBM Users. As one of the first to join this exciting new team of collaborative and customer focused advisors, your goal will be to deliver excellence in solving end user problems.

As a creative problem solver, you take pride in the service you deliver. You can quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller. You'll be comfortable in technical environments and quickly be able to analyse complex multi-system issues. Sometimes you'll need to build great relationships with colleagues to help achieve a resolution, but you'll maintain that first contact point relationship until the customer is happy and issue is resolved.

This role requires someone who has superb communication, collaboration and problem-solving skills, can multi task and who is an active listener with the flexibility to modify approach and adapt to customers' needs.

Required Professional and Technical Expertise
·  Extensive Windows experience professionally in Help Desk role or similar
·  Extensive professional troubleshooting expertise
·  Customer experience and service focus
·  Experience in successfully interacting with customers
·  Proven problem-solving skills
·  Fluent in written and spoken English and one of the following languages – preferably French, or Italian or German
Preferred Professional and Technical Expertise
·  Highly experienced in Windows 10
·  Experienced support desk representative
·  Experience with Agile techniques applied in a customer service environment
·  Windows 10 Technical Certifications

#CIOLondon

Auto req ID

331002BR
Required Education

None
Role ( Job Role )

Deskside Support Representative
State / Province

LONDON, CITY OF
Primary job category

Technical Specialist
Company

(8660) IBM United Kingdom Limited
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

F&O
Preferred Education

None
City / Township / Village

London
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

As per job description
Country/Region

United Kingdom
Preferred Technical and Professional Experience

As per job description
Secondary Job Category

Technical Services Specialist
Eligibility Requirements

Sponsorship is not available for this role.
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

Yes
Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

The IBM CIO Help@IBM organisation is transforming how we provide Windows 10 Help Desk services. We are looking for talented Windows 10 advisor to join a team in London.
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

#CIOLondon