Enterprise Tier1 Support Engineer- Trusteer

Job description

Trusteer, a part of IBM Security Group, is seeking an Enterprise Tier1 Support Engineer to act as a technical focal point for Trusteer's customers, answer on phone and chat, and use our customer relationship management system to update tickets/customer info. The support engineer's responsibilities include:
·  Act as "first mile support" to provide all necessary information to escalation team. Serves as interface for other organizational units in the company
·  Troubleshoot and conduct in-depth analysis of Trusteer's systems and possible causes of issues to resolve customer problems
·  Work in a highly international multi-cultural environment.
·  Full Time position (5 shifts per week-Morning/Noon/Evening)

Auto req ID

286223BR
Required Education

Pre-University Qualification
Role ( Job Role )

Technical Support Representative
State / Province

TEL-AVIV
Primary job category

Product Services
Company

(0692) IBM Israel - Science and Technology Ltd
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

Security
Preferred Education

Bachelor's Degree
City / Township / Village

GIVATAYIM
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Fluent English and excellent customer facing and communication skills (verbal and written)
·  1 year of experience in a technical support role
·  Great interpersonal skills and team-player skills
·  Ability to understand flows and provide creative technical solutions out of the box
·  Other qualifications: multi-tasking, self-learning, highly motivated and a team play
Country/Region

Israel
Preferred Technical and Professional Experience

·  A Bachelor's degree in a relevant field
Secondary Job Category

Other Product Services
Eligibility Requirements

A valid work permit.
Position Type

Early Professional
Early Professional Track

Industry Early Professional
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

Yes
Referral Promo Code

#SOFDEV20
Introduction

A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, you'll love your career at IBM.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

IBM is a leading provider of enterprise security solutions. Named by industry analysts as a leader in 12 security market segment categories, IBM Security is a multi-billion dollar business that is rapidly growing. In an industry focused on building walls, IBM Security is focused on creating an open, connected security ecosystem that leverages AI and cloud to help clients improve compliance, stop threats, and grow their business securely.
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.