Business Advisor-Vendor Support

Job description

Successful candidate will be a SME / Individual Responsible for leading various project teamsin delivering a solution to the client using the appropriate business measurements and terms and conditions for the project according to the project charter, project agreement or contract. They have overall performance responsibility for managing scope, cost, schedule, and contractual deliverables, which includes applying techniques for planning, tracking, change control, and risk management. Responsibility can include managing project resources and establishing an effective communication plan with the project team and the client. Can provide day to day direction to project teamsand provide regular project status to the various clients. Heavy analytical and metric reporting skills are required. Will lead by example and collaborate with other IBM organizations, clearly communicating to avoid or resolve client issues and critical situations quickly and effectively. Continue to support GDC organizations as required. Identifying and implementing Automation opportunities is a high focus in this position.The employee will guide functional objectives as needed.
Auto req ID

321953BR
Required Education

Bachelor's Degree
Role ( Job Role )

Technical Support Professional
State / Province

JALISCO
Primary job category

Software Development & Support
Company

(0178) IBM Servicios Profesionales, S. de R. L. de C.V.
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Bachelor's Degree
City / Township / Village

Guadalajara
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Have the ability to use system applications shown under Tools/Applications after training.
·  Must be able to develop relationships with key personnel in TSS, Service Delivery Field and allcross functional teams & organizations.
·  Must be able to listen to customers'needs and respond with urgency and professionalism to provide quality results that exceed customer expectations.
·  Clear understanding of Maintenance & Technical Services Infrastructure.
Computer Science/ Programming/ Business Analytics background
Country/Region

Mexico
Preferred Technical and Professional Experience

Environment: Professional knowledge related to incumbent's function/business unit and its processes

Communication/Negotiation: Advise other professionals. Utilize group dynamics. Negotiate to define approaches and goals

Problem Solving: Analyze situations and implement solutions, or develop new system elements, procedures or processes. Creativity and judgment applied to developmental work on different projects within the business environment

Leadership: Provides operational guidance to lead professional work teams, conducts special projects, or manages department(s). Understand functional mission and vision. Decides objectives within specified business concept or project and may have responsibility for tools and assigned resources

Impact on Business/Scope: Accountable for organization's results and for activities or projects involving multi-functional teams. Activities are subject to business measurements, impact customer satisfaction, and project costs or expenses
Secondary Job Category

Other Software Development & Support
Eligibility Requirements

3 Years' Experience –TSS Field Service Delivery, LeadershipProficient analytical and reporting metric skills required

General knowledge of Lotus Notes, MS Office (word, excel), SLACK, CISCO WEB conferencing

Must be able to develop relationships with key personnel in TSS, Service Delivery Field and all cross functional teams. Must be able to listen to customers needs and respond with urgency and professionalism to provide quality results that exceed customer expectations
Position Type

Early Professional
Early Professional Track

Industry Early Professional
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

No
Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.