Regency Club Supervisor (h/f)

Description de l'offre

You will be responsible to provide an excellent and consistent level of service to your customers.

· Plan, organize, and motivates team to excel in delivering excellent service to all arrival guests.
· Monitor monthly Food and beverage cost and Profit and Loss expenses for Regency Club.
· Ensure adequate staff coverage that meets the demand in the hotel.
· Checks the next day arrival report and ensure the guest history remarks and amenities are in place.
· Meets VIPs and perform guest relation duties and obtain comments and feedback.
· Guide, coach, counsels and evaluates the performance of the team.
· Checks attendance, punctuality and deportment of the Club staff.
· Conduct and attend daily briefings and share any information/interests.
· Train, guide, coach and develop team to handle day-to-day duties/tasks more efficiently.
· Liaise closely with Rooms Division on any special events, VIPs arrival and ensure pertinent information and instructions/changes are disseminated.
· Ensure the ambience, cleanliness and exclusivity at Club is maintained at all times.
· Forecast the next 7 Days Food and Beverage for Regency Club and ensure sufficient staff coverage.
· Assist with any VIPs complaints or comments/feedback.
· Maintain an active presence in the Club lounge.
· Implement Check-out process at the Regency Club
· Manage stocks and deliveries

Profil recherché

Qualifications :

Good customer service, communications and interpersonal skills are a must.
Fluent in English

We are looking for a candidate with right attitude, who is a team player. In addition, he/she should possess:

Fluent English

- Dynamic

- Customer driven

- Leadership