Offers “HSBC”

Expires soon HSBC

Premier Support Officer (Qatari National Only)

  • QATAR

Job description



Premier Support Officer – Qatari National Only


About HSBC

HSBC is one of the world's leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programmes and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams.

Role Overview

The job holder is required to provide excellent high standards of customer service as he/she would normally be the first point of contact while assisting Premier customers to complete their transactions

Duties & Responsibilities

• Provide excellent customer service and handle Customer queries.
• Handle phone calls, respond to emails and meet customers when PCM / PRMs are away /

busy.
• Help the customers with their basic banking requirements related to all bank products and

services and achieve targets set for cross sell.
• Provide customers with Account / Credit Card statement as requested.
• To offer the 8 Global Premier Service Standards.
• Forward to Scanning / SD all applications after checking that all are in-order and authorized as

appropriate to prevent any errors. Reply for all discrepancies received from GR / SD.
• Prepare letters for RP follow up and collect and update RPs received from customers and send

them to SD for filing
• Prepare introduction, Balance, Salary, Outstanding liabilities and clearance letters and mail

lists for dispatch.
• To effectively use CRMS as a tool to update contact history and cross sell bank products
• To be conversant with policies and procedures and all subsequent updates related to RBWM
• By attending regular weekly sales activity meetings to update sales performance with Premier

Centre Manager, provide MI.

Desired profile



Qualifications :

Experience & Qualifications:

• University graduate or in course of completing university study.
• Minimum two years of experience in the banking sector, preferably in a customer facing role.
• Fluent English (written%5Cspoken).

Business Area

Retail Banking and Wealth Management (RBWM) serves more than 50 million customers worldwide. Our employees help customers to manage their day-to-day finances and save for the future. We offer career opportunities ranging from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. There are many career opportunities in Retail Banking and Wealth Management, from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. Generalist, specialist and managerial roles are available at all levels.

For more information visit http://www.hsbc.com/careers/explore-our-business

Why HSBC?

We put diversity at the heart of our business and we take our responsibility to develop our talent seriously.
Joining HSBC will give you the chance to work in a collegiate, supportive and inclusive environment in which we seek to develop and promote people based on merit. We will provide you with tailored training and support to help you identify and follow your chosen career path, as well as access to a range of market-competitive benefits.

What to expect at HSBC

• The chance to realise your ambitions
• Globally connected careers
• A strong emphasis on values
• Learning and development opportunities
• An inclusive, meritocratic culture
• Market-competitive benefits

Global Careers Opportunities

Visit our Global Careers site where you can explore our business, meet our people and find useful application hints and tips http://www.hsbc.com/careers

"Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets"

Make every future a success.
  • Job directory
  • Business directory