Premier Relationship Officer

Job description

The well-being of our employees and candidates is really important to us, that's why we are leveraging our digital capabilities to ensure we can continue to hire top talent at HSBC in the current environment. Our teams will talk you through how our Video Interviewing technology will replace in person interviews and be used throughout the recruitment process. Our team will be on hand to guide you through this process.

Some careers open more doors than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Premier Relationship Officer .

Principal responsibilities

· Collaborate with Premier Relationship Manager to develop and nurture relationships with Premier clients
·
Provide efficient, high quality professional services and ensure a consistent delivery of the Global Premier core service standards and proposition

·
Support Premier Relationship Managers to conduct customer needs activity planning and portfolio management to improve customer satisfaction

·
Promote HSBC Premier proposition for deposits and portfolio growth

·
Initiate and maintain effective communication with paired Premier Relationship Managers

·
Assisting Premier Relationship Manager on managing, developing and retaining quality client relationship

Desired profile

Qualifications :

Requirements

·  Bachelor's degree or equivalent experience
· 
Proven frontline experience in customer serving at a financial institution

· 
Excellent customer service skill and mindset, with strong attention to detail

· 
Good knowledge of retail banking and wealth management products

· 
Team player with commercial orientation

· 
Clear view on how to work with Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment.

· 
Holder of relevant insurance and investment licenses

· 
Fluency in both English and Cantonese, with knowledge of Mandarin is preferred

· 
University level education, preferably in finance, business or a related discipline

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.