Premier Relationship Officer - 333 George Street Flagship Branch

Job description

Some career choices have more impact than others.

We're looking for progressive minds who are driven and forward-thinking, who are open to different ideas and cultures, who can connect with customers and colleagues and who'll work with courageous integrity every day.

As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services and wellness programmes including discounted gym memberships.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

This is a full time permanent role for an ambitious individual to join the team as a Premier Relationship Officer at our 333 George Street Flagship branch.

Responsibilities:

• Providing support to Premier Relationship Managers in ensuring all data entry are accurately inputted and completed in a timely manner.
• Ensuring all credit submission and documentation are appropriately completed.
• Acting as quality control person for all information completed by Relationship Managers.
• Assisting in identifying the client's financial service needs and offering appropriate options on financial services and personal credit products.
• Being the first point of contact for customers when required and providing premium customer service.
• Proactively working with internal parties to ensure the smooth facilitation of referrals and loans.
• Providing support to Premier Relationship Managers in complaints handling.

Desired profile

Qualifications :

Requirements:

• Minimum Higher School Certificate or equivalent certification/education
• A minimum of 2 years customer service experience within a Financial Services environment
• A passion for delivering first-class customer service to a diverse client base.
• Strong communication and interpersonal skills.
• A strong attention to detail and a commitment to teamwork.
• Well-developed analytical and problem solving ability.
• Demonstrated ability to manage multiple tasks with competing deadlines with flexibility and adaptability.
• Excellent time management skill
• Ability to work and thrive under pressure
• Strong history of policy compliance

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