Offers “HSBC”

Expires soon HSBC

Part Time Customer Care Officer - Contact Centre Business

  • Kowloon City, HONG KONG
  • IT development

Job description



Some careers grow faster than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Contact Centre Business plays a central role in maintaining our reputation as a leader in banking in Hong Kong. It serves as a vital channel in ensuring successful business development while addressing customers' different financial needs and delivering quality banking service to our millions of customers through multiple touchpoints including inbound and outbound calling activities. The value of Contact Centre Business continues to grow as it cultivates collaboration and improved financial services provision across a broad range of our business areas.

We are currently seeking a high caliber professional to join our team as Part Time Customer Care Officer .

Principal responsibilities

·
Handle inbound customer calls from our Premier customers

·
Provide high quality service to our customers and help resolve their queries at first contact where possible

·
Listen to our customers, understand their needs and offer relevant products, services and solutions

·
Achieve individual performance expectations and development

·
Maintain appropriate operational risk control and compliance in all activities

Desired profile



Qualifications :

Requirements

· 
Excellent customer serving manner, communication and problem solving skills

· 
Fluency in Cantonese and ability to read and write in English is essential. A good command of Mandarin would be advantageous

· 
Holder of insurance or investment licenses preferred

· 
A pass in five subjects including Mathematics and either Chinese or English in Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education or above

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Make every future a success.
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