Lead Business Analyst - CMD ProdPlat Chg_GDTA - HSBC Operations, Services and Technology - TKH

Job description

Some Careers grow faster than others.

If you're looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC Operations, Services and Technology

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

Global Service Delivery

Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

Role Purpose

We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:

Impact on the Business/Function [COMPLETE 3-4 AREAS]

· Typically manage 5 -10 FTE
· Deliver the support and project in GDTA platform change function, including GDTA system upgrades, GDTA second line support, GDTA system changes, report development & support;
· Manage projects to achieve objectives within scope, deliver within budget and deadline
· Provide value added advice for services and implement the delivery of it
· Identify the issues and recommend and implement measures to ensure non recurrence

Customers / Stakeholders [COMPLETE 3-4 AREAS]
· Closely communicate with BPs for the projects / support /staff issue in periodical update meeting.
· Supporting single product and multiple sub product, multiple region, multiple jurisdiction that mainly focus on Asia pacific and Europe Jurisdictions

Leadership & Teamwork [COMPLETE 3-4 AREAS]

· Raise issues and opportunities to drive the organization for excellent
· Propose recommendation and seek supporters
· Implement the solution
· Set clear responsibility and accountability
· Select and recruit appropriate staff for the position
· Reward and provide appropriate feedback
· Provide training and assist staff to develop within organization
· Identify motivation factors to ensure staff satisfaction

Operational Effectiveness & Control [COMPLETE 3-4 AREAS]

· To manage operational risk, including its identification, assessment, mitigation and control, loss identification and reporting
· Identify compliance requirements
· Implement risk management policies and controls in the relevant processes

Desired profile

Qualifications :

Knowledge & Experience / Qualifications ( For the role – not the role holder. Minimum requirements of the role.)

·  Degree holder in computer science, accounting, finance or related discipline with demonstrated experience in the relevant operation areas
·  5+ years experiences in Business analyst/Project management with demonstrated interest in application change management and support and problem resolution.
·  People management and team leading experiences.
·  Some general banking & financial experience, preferably with knowledge of unit trusts and hedge funds administration operations.
·  Ability to provide professional guidance and advice to operation users on operational issues as well as enhancing procedures and controls
·  Good knowledge in project management, system implementation, process review or operation management would be an advantage
·  Excellent interpersonal and diplomacy skills
·  Excellent analytical and problem solving ability with good working knowledge of information technology
·  Able to work under pressure with effective organizational, team and time management skills
·  Observant, detail conscious, analytical, self-motivated and proactive
·  Knowledge in banking & finance or system development is an advantage.
·  Proficient in office system in user's prospective.
·  Strong self-motivation and ability to work under pressure
·  An analytical mind-set with good interpersonal, presentation and communication skills.
·  Fluent written and spoken English with excellent communication skills preferable.
·  Basic knowledge in Microsoft Office programming and automation.

Additional Information / Specific Skills (If Any): Desired (Non Mandatory) Skills

·  Knowledge / Exposure to production support and service request management
·  Knowledge of fund migration process and ability to contribute to a successful business implementation process in on boarding of new funds
·  Basic knowledge in custody, brokerage, depository, investment accounting, mutual funds and ETF with position in customer services are definitely an advantage
·  1 – 2 years hands-on experience in Microsoft Office programming and automation (VBA in MS Access and MS Excel) would be an added advantage

You'll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***