Fraud Detection Specialist (Bilingual in French)

Job description

Global Vision. Local Focus.
Things really are different here. A career with HSBC in Canada is truly an experience that few financial service organisations can match. Here you will find yourself inspired and supported by colleagues whose daily responsibilities cross time zones, continents and cultures. You will be motivated to aim for your highest aspirations, and enjoy the rewards of belonging to a diverse and growth-driven culture.

Canada is a priority market for HSBC. We remain focused on growing customers locally with our unique products, and we offer a full suite of solutions developed from our global connectivity and network. HSBC has the institutional strength, capacity and commitment to support our Canadian client's requirements here and around the world. Employees who thrive at HSBC are service focused, entrepreneurial and driven. They show collaborative spirit and a quest for continuous improvement, while having the industry expertise and business acumen to deliver.

About HSBC Operations, Services & Technology (HOST)
HSBC Operations, Services and Technology provides essential operational services, IT and technical support to help HSBC function effectively and improve our customer service. HOST is made up of Global Operations, IT, COO Office, Corporate Real Estate and Global Procurement.

Global Operations is responsible for activities including:
· Managing the day-to-day transactions of our Retail Banking and Wealth Management business
· Running operations for our Commercial Banking business and supporting our Global Private Banking and Global Banking and Markets businesses to serve customers across their global networks
· Simplifying the way we run HSBC, introducing automation to reduce workload and costs and improve the experience of customers
· Helping to drive change for the bank's global businesses and functions, for the benefit of HSBC and our customers

A day in the life of a Fraud Detection Specialist include the following:

This position reports to Head of Fraud Operations Canada or Manager Fraud Operations. The primary objective of the position is to minimize fraud loss through identifying unauthorized use of various banking products by verifying and monitoring transactions, and offering assistance to other work areas. The position requires communication with internal and external customers as needed, also requires organization and analytical skills while exercising discretion, making judgment based on risk, ensuring provision of quality, timely and accurate service. Ensuring compliance with internal processes, guidelines and external regulations is also mandatory, along with providing leadership to less experienced personnel.

Principle Accountabilities:
· To ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organization
· Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
· Act as a point of referral for the Fraud operational teams
· Build effective relationships with key stakeholders, particularly within Fraud prevention, strategy and investigations teams
· Provide assistance to all Team Managers across various sites
· Promote an environment that supports diversity and reflects the HSBC brand.
· Strong understanding and adherence to all internal controls, in particular Data Protection and Anti-Money Laundering principles
· To continually seek ways in which to deliver a superior service to customers, whilst mitigating the risk of fraud losses to the Bank
· To comply with the Group's statutory audit standards, including Three Lines of Defense principles
· Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
· Complete other responsibilities, as assigned.

Desired profile

Qualifications :

Knowledge & Experience / Qualifications:
·  High school diploma, undergraduate degree would be an asset (or equivalent experience)
·  Minimum two years of banking/customer service experiences or equivalent
·  Familiarity with fraud process and tool an asset
·  Flexibility with schedule as needed
·  Familiarity with bank systems
·  Strong analytical, customer service, decision making, communication and problem solving skills
·  Attention to details, and to maintain confidentiality of information while exercising discretion
·  Proven ability to adhere to pre-established deadlines and deal with difficult customers and/or suspicious situations
·  Ability to multi-task in a fast paced, high customer impact, dynamic environment
·  Sound knowledge of various bank products, services, polices and regulations impacting the department
·  French, Mandarin or Cantonese skills would be an asset
·  Proven ability to build and develop mutually beneficial relationships at all levels
·  Proven ability to work with independence and as part of a team
HSBC Proud
In 2017, HSBC Bank Canada was named one of the “Best 50 Corporate Citizens” in Canada by Corporate Knights magazine for the seventh consecutive year.

Here are some of the reasons why:
·  Career Development: Within your current role, as well as Canadian and international opportunities
·  Company Reputation: Offering prestige, strength, and longevity
·  Business Growth: Underpinned by our drive, and the highest banking standards
·  International Connectivity: Opportunities to network and build global relationships
·  A diverse workforce: Reflecting our belief that diversity of thought, background and perspective make HSBC a stronger organization
·  Corporate Sustainability: We build our business for the long term by balancing social, environmental and economic considerations in the decisions we make
Learn more about HSBC
HSBC Bank Canada, a subsidiary of HSBC Holdings plc, is the leading international bank in the country. We help companies and individuals across Canada to do business and manage their finances internationally through three global business lines: Commercial Banking, Global Banking and Markets, and Retail Banking and Wealth Management. HSBC Group - one of the world's largest banking and financial services with assets of US $2,492bn at 30 June 2017. Linked by advanced technology, HSBC serves customers worldwide through an international network of around 3,900 offices in 67 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa.