Chargé de Conformité (H/F)

Job description

This job profile provides a broad overview of the Job Category Surveillance and is not intended to exhaustively describe the job.

Job Profile text:
The position is required to manage Group Regulatory Surveillance's (GRS) response to enhancement actions arising from the US Federal Reserve Board Order and Deferred Prosecution Agreement (DPA). This will be a global, multi-year, multi-business line effort. Currently, this is being managed by existing team members, but given the scale of the remediation, a dedicated resource will be required to ensure enhancement actions are managed efficiently and effectively to meet all deadlines in the region. The actions and workstreams for this project are required by the FRB Order and, when advised, the DPA. Timely completion and proper reporting are imperative for HSBC to avoid further action from the regulators, including but not limited to fines, censure or enforcement action. The position will also be expected to be involved in the design, delivery and in some instances operation of key controls, alongside supporting wider Strategy and Governance functions.
Surveillance roles are responsible for the identification and management of undesired risk activities including conduct risk and financial crime risk. They are responsible for integrating prescribed and required forms of surveillance in the business, complimentary to existing process/systems.
The key area of focus will be the implementation of the conduct surveillance and analytics strategy across Business Line(s) in order to identify misconduct of our staff and our counterparties.

Role holder will support the wider GRS team, who carry out the following activities:
• Identify potential new forms of staff or counterparty misconduct.
• Determine whether these could be identified through the surveillance team's current systems, processes, people and the data sets surveilled.
• In liaison with the Change Team, prioritise the development of the systems, processes, people and data sets needed to (better) identify these new forms of misconduct for their business/asset class.
• Input into and track the development of these new surveillance capabilities.
• Dealing with the alerts once they have already been passed through a first (level one) filter by the offshore team.
• Ensure that all alerts are satisfactorily escalated and resolved.
• Provide support and guidance for our expanding off-shoring function
• By looking across the alerts (ie holistically) identify improvements the way in which alerts are generated to improve the effectiveness and efficiency of the surveillance process.
• Carry out in investigations requested by Regulators, senior management and the businesses/asset classes into certain practices, businesses, individuals and events. Escalate, as appropriate, any material findings or incidents of misconduct highlighted by these investigations.
• Coordinate or produce regular MI reports to key internal stakeholders including analysis of the MI.
• Foster a close relationship with key front office and support function stakeholders.
• Assist team members with the implementation and roll-out of a new surveillance tools and models.
• Present surveillance output at internal control and governance forums.
• Support the GRS team in the resolution of audit and control findings
• Liaise with change management and technology and aid surveillance in delivery.
• Analysing and exploring multiple data types in order to identify anomalies and patterns of risk
• Understanding financial products and HSBC's business processes around these
• Working across various technology platforms (surveillance, analytics, trading platforms, etc.)

Control:
All staff are responsible for ensuring the effectiveness of the controls that are in place to manage the risks in the processes and activities that they undertake in their day to day role.
Conduct:

Management of conduct is a critical component of all our business activities including, for example, the Group's strategy and business models, our culture and behaviours, our interaction with customers, our financial markets operations, and our governance and oversight processes. HSBC's approach to conduct is designed to ensure we deliver fair outcomes for our customers and do not disrupt the orderly and transparent operation of financial markets.
Focus on conduct is integral to HSBC's values and principles, and supports the Group's strategy for sustainable growth and streamlining of business processes and procedures.
HSBC has defined the Global Outcomes relating to Conduct which must be delivered by Global Lines of Business, HOST and the Global Functions. The 15 Global Outcomes are located within the document in this link:
Global Risk FIM / Regulatory Compliance / B.25 Global Conduct Policy
Whilst all 15 Global Outcomes apply across the organisation, there are more dominant or relevant Outcomes which relate to specific roles. Below is an indicative guide to show which Outcomes are more likely to apply to this job description. All roles within the organisation should adhere to the Outcomes and the local regulatory standards and requirements relating to the markets in which they operate. It is mandatory that the conduct outcomes are included in the profiles and must not be amended.

Impact on the Business/Function:
The resource will coordinate with the Global GCB4 role in the France to ensure the timely and consistent design, testing and implementation of specific enhancement actions, other remediation efforts and any ensuing control enhancements within the region. This will occur across business lines (the impact outside of GM is not yet known).
- In addition, it will support the Head of GBM RC France and the central GCB4 Remediation Project Manager (requested under a separate HAT) with the required Global Programme, Regulatory and Internal reporting requirements. Similarly, the role will support local GRS Management with regional reporting and governance obligations for the Programmes.
- This resource will be part of the HBFR GBM Surveillance team and is part of a wider global Remediation uplift of 10 FTE to support the FRB and DPA workstreams.

Customers / Stakeholders:
Lead and maintain effective relationships with Control Office, regional business-line Programme Managers, audit and regional surveillance remediation roles, audit senior management.
- Support GRS Programme Management and senior management in the reporting and handling of progress against remediation.
- Oversee the development of quality, impactful MI and high level briefings which provides insight to the relevant business-lines and enables the effective management of GRS.

Leadership & Teamwork:
Global Collaboration. Actively identify opportunities to collaborate with Surveillance colleagues globally in overlapping or similar enhancement issues, providing consistency of approach.
- Demonstrate robust but collegiate team working skills with fellow surveillance colleagues at all levels of seniority.

Operational Effectiveness & Control:
Regulatory / Remediation Deconfliction. The role must ensure appropriate deconfliction with existing BAU, Transformation Programme deliverables and remediation activities (MAR; FX Remediation Programme; Fixed Income and Equities Conflicts of Interest Programme; CFTC Enforcement Actions) and other regional or local priorities.
- Global Deconflction. This deconfliction will need to occur across regions, across multiple business-lines and to different delivery dates.
- Improve Process. Provide business consultancy to surveillance management on efficiency and effectiveness of internal policies and procedures, overseeing any necessary enhancements.

Local Job Requirements:
Group Regulatory Surveillance is undergoing a long-term transformation project.

Desired profile

Qualifications :

As a result, candidates will be expected to demonstrate the following:
- An ability to think strategically, with perspective, and demonstrate resilience, is critical.
- An ability to be robust yet diplomatic with senior or external (regulator) stakeholders, protecting the long-term objectives of GRS.
- An ability to inspire confidence and enthusiasm in GRS deliverables in both staff and stakeholders is critical.
- An ability to act in a pressurized, but supportive environment, is critical.
- An ability to self-motivate and ‘do the right thing' is critical.
- An ability to act as a role model in these behaviours to others.
- An ability to be discreet and trusted with sensitive information is critical.

Certifications, Qualifications & Experience:
The ability to maintain ‘grip' on multiple and competing GRS, team and personal priorities, including relevant detail, and ensure delivery through self and others is essential. Formal project management skills is preferable, but not essential.
- Strong, practical experience of risk management in a multi-dimensional environment (for example, industry expectations, regulatory pressures, extensive internal scrutiny, cost-constrained environment) is essential.
- The ability to analyse and present complex information in a clear, concise and precise written and verbal format is essential.
- Experience with audit or remediation activities is preferable, but not essential.
- Experience in Surveillance or other control testing functions is preferable, but not essential.
- Markets financial expertise is preferable, but does not require subject matter expertise.