CCSS Representative 1

Job description

We are currently seeking ambitious individuals to join our Retail Banking and Wealth Management (RBWM) team in the role of Contact Centre Service & Sales Representative 1 , working together with colleagues to display HSBC Values and achieve Vision to become the world's leading international Bank

Principal Responsibilities:
· To perform outbound Telemarketing by cross selling to existing customers various Financial Products over the phone.
· To meet minimum standard (Quarterly Commission is payable) to contribute to the overall business performances.
· Cross sell of bank related products based on customer's need.
· To ensure high service standards by making sure all presentation to customers are in accordance to given product guide.
· To ensure that the sales submission has zero defects and with clear acceptance as per the customer's request.
· To maintain HSBC internal control standards and awareness of operational risk and minimize the likelihood of it occurring.

Desired profile

Qualifications :

Requirements

·  Minimum SPM qualification with at least 1-3 years working experience in related field.
·  Possess good communication skill
·  Highly motivated and able to work under pressure
·  A good team player with an energetic and flexible working style
·  Knowledge of HSBC's Credit Card and Banking, Banca products/system is an added advantage.
·  Only Malaysian citizens are encouraged to apply

hsbc.com/careers

HSBC takes pride in a diverse and inclusive working environment that sees our people benefit from mentoring, flexible working and the support of Employee Resource Network Groups. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad