Business Analyst - AMH Service Support_UAT

Job description

Some Careers grow faster than others.

If you're looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC Operations, Services and Technology

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

Global Service Delivery

Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

Role Purpose

We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:


Impact on the Business [COMPLETE 3-4 AREAS]

· Facilities successful implementation of the system amendments/enhancements
· Contributes to ongoing improvement of systems and procedures
· Initiate and deliver ever-greening projects/programs, work improvement ideas to fully align with global directions
· Provide users support in the implementation stage of new /existing systems.
· Supports user daily operations in using the single system

Customers / Stakeholders [COMPLETE 3-4 AREAS]

· Interact with key stakeholders to identify and communicate, progress, dependencies, risks and issues
· Contributes to minimize customer service and operation disturbance in contingent situations.

Leadership & Teamwork [COMPLETE 3-4 AREAS]

· Supervise support of helpdesk function to internal customers
· Act as a project leader for developing and implementing projects in accordance with user requirements and schedule

Operational Effectiveness & Control [COMPLETE 3-4 AREAS]

· Participate in handling incidents to minimize service / business impact
· Comply with regulatory requirements, internal control standards and group compliance policy,
· Implement timely recommendations made by internal/external auditors and external regulators

Desired profile

Qualifications :

· 
Diploma or Degree holder at a recognized university or college.

· 
Project management skill including encompassing feasibility study capability, implementation and review monitoring skill, people/resources management skill, planning and organizing skill etc.

· 
no less than 2 - 3 years hand-on experience in banking products or equivalent related in wealth, lending or transaction banking

· 
Effective communication, interpersonal and negotiating skills

· 
Sound judgmental skills to identify and resolve problems

· 
Analytical and learning skills, the job holder must have an analytical mind to extract/conclude useful ideas from enormous information. He or She should also be a quick learner to adapt to various new systems/procedures

· 
Presentation and coaching skill, the job holder should have necessary presentation skill to introduce/present the relevant parties of the procedure/plan. He or She should also be able to coach his or her subordinates for their development.

You'll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***