Business Analyst

Job description

Role Title: Business Analyst
Business: Risk Management
New or Existing Role? Existing
Grade: GCB4

Role Purpose
· Transformation Business Analysts are at the centre of how HSBC shapes, delivers and embeds change, working with the business and our delivery partners. Responsible for:
· Managing and executing the analysis activity within one or more programmes.
· Leading multi skilled virtual teams responsible for the Requirements Management, Design, Change and Implementation Management activities during project delivery.
· Acting as expert across multiple projects and programmes simultaneously, guiding the teams on their approach to Requirements Management and other analysis activity.
· Oversee Change Management activities spanning from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback.
· Ultimately responsible for Implementation Management, including planning, controlling and reporting on implementation of the change ‘product', focusing on accelerating benefits and minimising risk during deployment. Implementation activities also include managing implementation readiness and managing the early stages of implementation (e.g. pilot)
· In addition to the aspects of a Business Analyst role shared across HOST this role within GRA Transformation also requires expert knowledge of the Group's risk modelling approach, systems, processes and data infrastructure.

Control
· Managers are accountable for setting the ‘tone at the top' which underpins the principles of a positive and effective internal control environment. They should exhibit leadership and direction to their teams for establishing and maintaining an effective internal control environment, including the development and management of policies and procedures where appropriate. Managers should also ensure that suitable processes are put in place to review and oversight that internal control environment against those policies.

Conduct

Culture & Behaviours

· Our culture supports our people and empowers them to consistently do the right thing for our customers and markets in which we operate
· Our people are competent and committed to the fair treatment of customers and not disrupting the integrity of markets
· We are open to challenge, we acknowledge when things go wrong, we fix things and we learn from our mistakes
· We reward and incentivise performance, behaviours and attitudes which deliver the fair treatment of customers and uphold market integrity
Markets
· We seek to prevent and will proactively identify actions and behaviours that constitute market misconduct, and respond appropriately
· We manage conflicts of interest and appropriately handle information to reduce the opportunity for misuse

Governance & Oversight

· Our governance framework provides effective oversight of how we fairly treat customers and uphold market integrity


Value Creation

· Anticipates and manages stakeholder expectations, fostering open and honest communication; resolves stakeholder conflict and represents the interests of other stakeholders
· Identifies and analyses complex problems involving the wider team; generates feasible and creative solutions considering all aspects and consequences; leads brainstorming meetings to discuss and/or resolve problems
· Questions current state and facilitates stakeholders to identify opportunities for improvement
· Uses understanding of the Group's strategy, strengths, weaknesses and the external marketplace, to inform business decisions and create competitive advantage
· Understands different mind-sets and analyses options to develop implementable solutions
· Exhibits high energy, understands issues within team and galvanises others to achieve goals
· Gains a clear understanding of others' point of view by listening, asking clarifying questions and reflecting back; encourages and facilitates open and honest debate with tact and integrity, even where sensitive issues are involved
· Articulates or translates complex information in clear, meaningful and structured way to suit audience
· Builds effective working relationships with analysis and design teams in our delivery partners and works well with external partners
· Often acts as an expert across multiple projects or programmes simultaneously, guiding the teams on their requirements gathering, design, change or implementation approach. May conduct one off business research and analysis tasks related to programme or project scope.
· Meeting key objectives in terms of scope, budget and timelines is critical to:
· ensure that regulatory fines are not applied
· externally reported data is robust and meets internationally agreed minimum standards
· internally reported data can be relied upon by executive management when making material business decisions
· sustainable cost saving targets are met.

Customers / Stakeholders

· Primary customers for the Global Risk Analytics Transformation function are:
· Group & Regional GRA Teams
· Other Risk sub-functions – global and regional
· Business lines – GBM & CMB
· Operational support teams – eg GBM and CMB Credit Operations
· Functional Teams – eg Group Finance
· The Business Analyst will initially work with senior management and project sponsors to help define and scope projects. As the project progresses, the BA will work closely and continuously with the resources assigned by projects sponsors.
· Other stakeholders on projects will include (as demanded by specific project need):
· Global Risk Analytics IT
· Other IT delivery functions
· Other Transformation functions
· Regulatory authorities
· Other service delivery functions
· Data service providers
· Software, data and service vendors

· The senior BA is most likely to interact with the “contributor” level members of the above teams, though initial contact may be with management.

Operational Performance
· Coordinates requirements gathering, documentation, prioritisation and traceability working with multiple programme teams and senior stakeholders.
· Works with the team to break down requirements into rigorous level detail and translates business requirements for use by delivery partners.
· Challenges requirements and designs detailed, innovative business solutions to realise agreed business requirements
· Supports the business in assessing current state operating model and translating strategy into target operating models, considering the impacts on customers, products/services, organisation, people, process, technology and other key factors.
· Supports the impact assessment of new change on operating model.
· Document and develop targeted benefits for a change intervention
· Utilises financial skills to develop a high level business case, considering investment and high level benefits
· Architects complex, large-scale (e.g. multiple market/ multiple programme) change solutions, detailing all elements of the change journey and audience impacts
· Leads change implementation activities, providing steering and guidance to the team and regular updates to stakeholders
· Leads end-to-end change journey and validates mitigation plans
· Defines, shapes and recommends creative solutions options, weighing risk/reward
· Manages re-engineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost)


Capability and People Development

· Manages a cross-functional/cross-cultural team and the performance of individuals/teams against performance objectives and plans
· Manages and endorses team engagement initiatives, fostering an environment which encourages learning and collaboration to build a sense of community
· Creates environments where only the best will do and high standards are expected, regularly achieved and appropriately rewarded; encourages and supports continual improvements within the team based on ongoing feedback
· Develops a network of professional relationships to improve collaborative working and encourage openness - sharing ideas, information and collateral
· Encourages individuals to network and collaborate with colleagues beyond their own business areas and/or the Group to shape change and benefit the business and its customers
· Takes ownership for complex queries and reaches a resolution that meets all requirements from impacted stakeholders. Acts as an escalation point for complex queries that are raised by more junior members of the team.

Major Challenges
· Content heavy role – Business Analysts must demonstrate strong business knowledge and sound business sense, and stay abreast of the industry, business-wise and technology-wise. Deep specialist knowledge of global regulatory environment and expert knowledge of the Group's risk models, systems architecture, data flows and associated processes.
· Having an ability to take complex subject matter and complex problems and translate them into clear change requirements.
· Stakeholder complexity –Business Analysts will often need to gather requirements and agree designs across multiple business stakeholders, dealing with different interests and resolving disagreements and conflicts, and sometimes needing to challenge poor requirements and design decisions.
· Multi-disciplinary - Business Analysts need to be able to shape business requirements and solution designs that encompass all aspects of the delivery (customer, people, process, policy, technology -system, data, infrastructure, etc). Often Business Analysts will work across multiple projects at the same time requiring functional management of virtual team members spread across multiple regions.
· Due to the global nature of this role, ongoing and continuous communication and negotiation are fundamental to its success
· The job holder is required to work in an environment dealing with major group wide issues and differing regulatory requirements
· Engaging sites and regions to elicit and secure support through all stages of the project life cycle in an environment of ever increasing resource constraints and reducing availability

Role Context

· Global Risk Analytics (GRA) is a part of HSBC's Global Risk Function which provides solutions using analytics, tools, and models to identify, measure and manage key risks. GRA currently covers Wholesale Credit and Market Risk, Financial Crime Risk, Regulatory Compliance and Operational Risk. As GRA is focused on model development and ownership, its activities are considered First Line of Defence.
· The transformation function is responsible for delivery of change projects across GRA globally, working at local, regional and group levels. The team is responsible for process and organizational change as well as managing systems and technology projects.
· The job is a major point of contact with the business and IT. The jobholder works independently and has a high level of flexibility to consult with the business at all levels. They will need to have the ability to work closely with and build good relationships with IT, IT Operations, Service Delivery, and with other delivery partners and Global Functions. The jobholder is expected to successfully engage in multiple initiatives simultaneously, taking a lead analyst role in larger projects that impact significant numbers of users and teams group wide spanning all lines of business.
· The role holder may chair decision making governance bodies. The jobholder will not be subject to close supervision, and will be expected to exercise independent initiative and judgement in proactively overcoming obstacles to success, dealing with uncertainty and changing circumstances, such as interdependencies, opportunities or risks. He/she will be expected to adopt an agile and flexible approach to work and an outstanding level of professionalism and conduct.
· The role holder will operate within the usual authority limits for a Business Analyst.

Management of Risk
· The jobholder will also continually reassess the operational risks and likelihood of operational risk occurring. This will be achieved by reviewing risks associated with the role and inherent in the business, taking account of changing global economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new processes.
· Group Programmes and regional/local programmes/projects must be managed in accordance with the Group Controls Framework and with relevant FIMs. Solutions must comply with applicable legal and regulatory requirements - albeit that inherent in the role is the requirement to challenge our interpretation of these requirements to ensure that we take a commercial approach to their implementation.

Observation of Internal Controls

· The jobholder will adopt the Group Compliance Policy by escalating any identified compliance risk in liaison with, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply. Programme managers adhere to the Groups standard tools and methodologies:
· BTF Project Management Framework
· BTF Programme Management Framework
· Group Standard Business Case
· HOST tools like Clarity and Open Workbench

Desired profile

Qualifications :

Knowledge & Experience / Qualifications

Knowledge

·  Change management
·  Excellent understanding of the programme / project lifecycle
·  Excellent understanding of HSBC Business Transformation Frameworks and best practice techniques.
·  A thorough understanding of the purpose, value, culture and fundamentals of HSBC Transformation
·  Strong understanding of banking / HSBC and understanding of how change drives benefits for HSBC, its customers and other stakeholders
·  Expert knowledge of the Groups modelling approach and system architecture, data flows and related processes
·  Business re-engineering knowledge
·  Advanced business analysis, requirements gathering and design techniques
·  Global Risk Analytics
·  A thorough understanding of the Model development lifecycle
·  An awareness of modelling tools, techniques and systems
·  Risk system architecture across Risk sub-functions – where relevant.
·  Data management approaches and technology
·  Understanding of the regulatory framework within which HSBC operates globally.
Experience
·  Proven track record as an outstanding analyst or consultant
·  Overall financial services industry knowledge with specific functional expertise
·  Extensive experience of using multiple analysis techniques in a change environment, with a mix of business, operations and technology focused projects.
·  Experience of business case development and a sound understanding of how design enablers underpin business benefits
·  Strong experience of delivering change into different audiences and managing implementation in banking environments.
·  Excellent communication, inter-personal and negotiating skills
·  Excellent decision making and problem solving ability
·  Advanced judgmental skills to identify and resolve problems
·  Experience of managing teams and resources located remotely
·  Ability to motivate and lead people, employing appropriate management styles
·  Proven ability to work across regions whilst maintaining a global perspective
·  Proven ability to work with senior stakeholders and business sponsors
Capabilities
·  Business Analysis & Design
·  Business Case and Benefits Realisation
·  Change and Implementation Management
·  Process Re-engineering
·  Planning and Plan Management
·  Stakeholder Management
·  Problem Solving and Critical Thinking
·  Consultancy
·  Resource and Team Management


As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.


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