Business Administration & Operational Management Analyst

Job description

HSBC is committed to building a culture where all employees are valued, respected and where their opinions count.

We want to build a culture where our employees are comfortable in bringing their whole self to work, regardless of gender, age, sexuality, ethnicity, disability, religious belief, background, and any other aspect of personal difference.

"HSBC employees are committed to act with courageous integrity and standing firm for what is right. We are reliable, open to different ideas and cultures and connected with customers, community, regulators and with each other."

HSBC invites you to apply for the open role Business Administration & Operational Management Analyst

Role description


Business Administration & Operational Management analyst will lead or take ownership of business activities, supporting Leadership positions and Business Heads with non-BAU activities, cyclical work pieces such as Annual Reporting and short term initiatives. They are located in BAU teams, would report to a Global, Regional, Country or Business Head, and may have direct reports.

Those employees fulfilling a Business Administration & Operational Management role are expected to possess knowledge of financial budgeting, strategic planning, communication, and people management processes in the context of the business area they are located in but are not expected to have specific product knowledge relating to the business or function in which they are located.

This role will carry out some or all of the following activities:

· Oversee and the execution of business initiatives and activities in support of business area aims. Change Implementation projects are out of scope
· Participate in business planning activities which may include financial, technological and resource planning
· Facilitate & support senior management decision making by use of management information, performance information, analytics, forums, stakeholder feedback and the bank strategy
· Implementation of the bank Resourcing strategy and ensuring all execution is aligned to the strategy
· Participation in forums and committees to represent view of business area
· Participation in devising and monitoring of internal governance activities
· Investigating and seeking remedies for discrete issues which may be adversely affecting business unit performance
· Working with external service providers to manage or evaluate their provision, monitor their performance and ensure service level agreements are honored
· Deliver training programs to internal audiences
· Support the delivery of a range of training solutions and other relevant learning interventions based on the training needs identified.
· Support in analyzing and evaluating training needs plans or schedules to ensure employees receive the appropriate learning
· Ensure practices and procedures are adhered to and training materials remain compliant with the bank and regulatory standards.
· Monitor progress made by the trainees to achieve required proficiency in line with the desirable results
· Support the operational resourcing service delivery and to indirectly manage the delivery of hires through the liaison with HR
· Implementation of a highly commercial resourcing operational platform in the region that maximizes candidate and hiring manager experience aligned to the bank brand values whilst ensuring compliance with regulatory, audit and legislative requirements and operational excellence.
· To manage stakeholder relationships and related communication.
Ensure all activities adhere to prevailing the bank and regulatory standards
· Supports a senior Learning role by working within a business or HR function, by identifying and implementing training interventions to address gaps in skills. The role may involves supporting the management of particular training programmes.
· Support a more senior Learning role in interpreting analytics, business and economic trends to help in decision making and learning interventions.
· Support and enable the learning needs of a particular business area or region/country

Desired profile

Qualifications :

Soft Skills

·  Work under pressure.
·  Behavior with ethics and values.
·  Attitude of service.
·  Real teamwork.
·  Collaborative spirit.
·  Ownership for assigned activities.


Requirements

·  English advance (business conversation).
·  Excel for reporting, in general Office.
·  Experience in process, corporate environment
·  Knowledge and experience in process such as Human resources, finance, Costs, budgets etc.
·  Bachelor's degree (recent graduates can participate)