Assistant Branch Operations Central Support Manager - Hang Seng Bank (HK)

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Branch Operations Central Support Manager

Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 250 branches and service outlets, including over 60 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.

We are currently seeking a high caliber professional to join our department as Assistant Branch Operations Central Support Manager .

Principal responsibilities


· Engage existing customers in the collection of detailed customer information and supporting documentation required for the completion of Customer Due Diligence (CDD) profile review
· Review and check for completeness of CDD information and supporting documentation before submitting the case for approval
· Engage in Global Standard related projects and remediation
· Participate in Financial Crime Compliance related process reviews for customers with an aim to comply with regulations or group policies
· Collaborate with branches, relationship managers and key stakeholders on weaknesses and deficiencies identified

Desired profile

Qualifications :

Requirements




·  University Degree in a related discipline or other relevant qualifications
·  Minimum 2 years' retail banking experience, preferably with exposure to retail banking business and knowledge of related regulatory requirements and guidelines
·  Strong attentiveness to detail, compliance and control orientation
·  Good communication and interpersonal skills, with sound knowledge of application software such as MS Excel and Access an advantage
·  Proficiency in both English and Chinese, and fluency in Putonghua an advantage
·  Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes