Resident Engineer - Mexico

Job description

Resident Engineer - Mexico

  

Job Description:

   

At HPE, we bring together the brightest minds to create breakthrough technology solutions and advance the way people live and work. Our legacy inspires us as we forge ahead dedicated to helping our customers make their mark on the world.

Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of compute, context, control and secure connectivity.

Responsibilities:

·  Providing Pre-service and Post-Deployment technical support
·  Proactively analyzing and recommending ways to optimize and utilize on the customer’s Aruba investment.
·  Assessing and escalating technical issues in support of HPE-Aruba TAC and Product Engineering organizations
·  Collaboration in the development of mobility solutions; building test beds; conducting verification & validation testing; developing performance benchmarks
·  Actively seek to education and expand customer HPE-Aruba technical expertise through informal workshops, coaching sessions, design reviews, and documentation for customer use
·  Integrate as part and be accepted as part of the customer engineering and operations team
·  Quickly assess and analyze pertinent data points in order to focus getting to root cause on customer issues with HPE-Aruba products
·  Continuously educate and expand the technical expertise of the customer
·  Team with the HPE-Aruba Sales Team and be engaged in their work with the customer
·  Operate inter-dependently with a diverse realm of personnel to draw expertise in problem-solving
·  Maintain a sense of mission and focus on results that bring value to the customer

Required Qualifications:

·  Minimum of Seven (7) years practical Layer 2 and Layer 3 internetworking experience required.
·  Minimum of Three (3) years practical hands on Aruba WLAN and 802.11 experience and expertise required on current Aruba platforms and releases.
·  Ability to design, deploy and troubleshoot IP and wireless networks, which includes enterprise IP networking, IP network security, authentication, certificates, remote access, network access controls, and IP network management, required.
·  Experience in trouble isolation and remediation at layers 1-4 (IP, MAC, RF, and some application level) required.
·  Experience and understanding of LAN/WAN architectures and designs; mobile networking, and cloud networking, required.
·  Good communications skills, both oral and written required.
·  Experience working in customer technical support roles; assessing and triage of troubles, managing trouble tickets, and trouble resolution, required.
·  Experience in addressing multi-variable trouble environments required.
·  Methodical approach to trouble resolution required.
·  Ability to accommodate non-standard work schedule required.
·  Ability to integrate as part and be accepted as part of the customer engineering and operations team required.
·  Ability to quickly assess and analyze pertinent data points in order to focus getting to root cause on customer issues with HPE-Aruba products required.
·  Ability to continuously educate and expand the technical expertise of the customer required.
·  Ability to team with the HPE-Aruba Sales Team and be engaged in their work with the customer required.
·  Ability to operate inter-dependently with a diverse realm of personnel to draw expertise in problem-solving required.
·  Ability to maintain a sense of mission and focus on results that bring value to the customer required.
·  Ability to attain Aruba certifications (ACMA, AWMP, ACCP, ACMP, ACCX), required.
·  Ability to be on-site at customer premises regularly, required.

Preferred Qualifications:

·  Project management experience/skills/background, preferred.
·  Experience in consulting network engineer role, preferred.
·  Experience with SFDC Services, preferred.
·  Experience with Ekahau Survey PRO and RF Channelizer (tm)
·  Experience with Protocol analysis: TCP/IP stack and PCAP, preferred.
·  Experience with LINUX, XML, HTML, Powershell, Orchestrator, preferred.
·   Experience in identification of potential opportunities to for additional HPE-Aruba business, preferred.

Location:

·  Mexico City, Mexico

We offer:
• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development
• An amazing life inside the element! Want to know more about it?
Then let’s stay connected!
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https://twitter.com/HPE_Careers

Job:
Services

Job Level:
Master

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.