Partner Operations Support Specialist

Job description

Partner Operations Support Specialist

  

Job Description:

   

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

The Partner Operation Support Specialist is responsible for end to end operational activities and projects within Partner Support Domain, as well as Deployment of HPE branded services via partners. To ensure that partners are delivering ‘best in class’ service to HPE’s customers at all times, as per the Ops Guide(s) definitions and the HPE defined criteria and quality standards. Executing various tasks related to channel partners.

The role is also responsible for performing general operation support tasks required in the organization.

Job specifics/responsibilities:

·  Fully understand the strategic business aspect of the Partner Support Domain
·  Being the main contact for all projects related matters for partners
·  Perform other various tasks regarding HPE partners
·  Escalations to the country/remote PSDMs (Partner Service Delivery Managers)
·  IT escalations in the case of system issues
·  Administrative tasks regarding channel partners
·  All other legally permissible tasks requested by the line manager

Requirements:

·  Bachelor Degree in Business or equivalent experience
·  1-2 years of experience or a similar position
·  Previous experience with partners is an advantage
·  Fluent in written and verbal English
·  Additional European language is an advantage
·  Analytical skills and a consultative approach to operational and change management
·  Sound commercial awareness and general business acumen
·  Decision maker
·  Strong planning and organizing skills
·  Proactive team player with ability to work to deadlines and under pressure when needed
·  Ability to operate effectively within a virtual (cross-cultural) team
·  A proactive approach to problem solving
·  Strong analytical skills with financial and operational data understanding
·  Result oriented and innovative person
·  Basic project management skills
·  Application knowledge in Microsoft standard applications and HPE specific tools

We offer a challenging role including:

·  Continuous technical training and certification opportunities
·  Great opportunity for professional development in the IT field
·  Flexible working time
·  Part of a team that has established itself as a preferred partner for Hi-tech Services & Support throughout EMEA
·  Competitive remuneration package
·  Medical insurance
·  4 days additional paid leave (total: 24 days)
·  Food vouchers
·  Opportunity to use free HPE parking
·  Life insurance
·  Wellness program
·  HPE badge program including various discounts for products and services
·  Work-life balance program including free legal, financial and psychological consultation

Job:
Services

Job Level:
Entry

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.