IT PM and Operations Support

Job description

IT PM and Operations Support

  

Job Description:

   

Responsibilities

·  Participates as a member of and/or leads IT technical team or teams of support engineers on applications or sub domain. Represent team(s) as liaison to the end users. Develop innovative team solutions to complex problems. Independently implements end- user or enterprise infrastructure/Application or services of significant complexity.
·  Demonstrates technical leadership and exerts influence outside of immediate team. Integrates technical expertise and business understanding to create superior solutions for the company and customers. Mentors and consults with team members and other organizations, customers and vendors on complex issues. Contributes to strategic direction for teams. Independently resolves highly complex technical issues within a given technical area. Partners with members of a team and other IT teams as appropriate; leads technical team while resolving key issues. Identifies potential escalations and proactively alerts management; leads and escalates through L3. Proactively searches for issues and provides solutions to prevent problems from occurring in area of responsibility . Independently reviews and manages highly complex and high risk changes to critical business systems. Provides mentoring and guidance to other team members. Ensures the service level management process is adhered to by continuous review with partners and business users.

Job:
Information Technology

Job Level:
Expert

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.