Customer Returns Specialist, Leasing/IT Equipment

Job description

Customer Returns Specialist, Leasing/IT Equipment

  

Job Description:

   

Hewlett Packard Enterprise is an innovative, dynamic company with a rich past and a promising future. Originally Hewlett-Packard Company, HPE has continuously reinvented itself. Today, HPE is one of the world's leading technology companies and provides wired and wireless networking, servers, storage, IT and Cloud services for the next generation of IT infrastructure.

This Lease Returns Specialist position owns the return process end to end. The Return Specialist is the ‘face’ to the customer and is responsible to ensure the customer’s return process is managed effectively and efficiently. The RS attends to customers’ return queries, collaborates with internal partners and team members to ensure end to end returns are completed within assigned metric.

Responsibilities:

·  Implement and manage e2e Customer return process
·  Field questions from Customer relating to returns
·  Issue asset list/shipment forms to customer on returns initiation
·  Assist returns reconciliation specialist with surplus queries if necessary
·  Deliver customer experience
·  Monitor customer metrics and identify/implement improvements
·  Drive resolution of customer queries
·  Seek for opportunities to grow the business
·  Communicate operational process changes to customer
·  Support total customer experience
·  Support team and supporting roles as needed

Team

·  Communicate/escalate team members quickly, consistently and effectively
·  Collaborate and engage with team members providing valuable input for customer projects/solutions
·  May act as a team or project leader validating deliverables and team decision making processes

Competencies:

·  Excellent communication skills (e.g. written, verbal)
·  Good working knowledge of Microsoft Office tools. 
·  Demonstrate strong relationship management skill set
·  Demonstrate excellence in customer service.
·  Effective organization, time management, prioritization, follow-up and execution skills
·  Research and analytical skills.

Experience/Requirements:

·  University degree or equivalent experience
·  2-4 years of related experience customer service and client relationship management
·  Leasing, financial services are strongly preferred
·  Strong Excel experience is required

Job:
Services

Job Level:
Intermediate

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.