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Engineering Resolution Global Lab Engineer-Graduate

  • Internship
  • Bangalore (Bangalore Urban)
  • IT development

Job description

Engineering Resolution Global Lab Engineer-Graduate

  

Job Description:

   

The Pointnext Services Global Labs Engineer Entry level is an introduction into technical investigation, analysis, replication and resolution of complex customer problems elevated to the Pointnext Global Labs. Problem investigation will include software and hardware configuration setup, analysis of data collected from the customer cases, which may include reviewing log files and case notes. In addition, you will work in partnership with Hewlett Packard Enterprise (HPE) Services personnel, Engineering Resolution engineers, and senior Global Lab Administrators throughout the problem resolution process. This is an entry level specialist position as an engineer on the Pointnext Global Labs team. Hewlett Packard Enterprise is not only the company best equipped to build a bridge from where enterprise IT is today, to where it needs to be, but HPE is also an incredible place to build a career. As the only company that brings it all—software, hardware, services, and talented people with the right mindset—we help organizations innovate, stay competitive, and quickly turn ideas into value.

About HPE Enterprise Group (EG) Pointnext

HPE Enterprise Group Pointnext is a global service provider and business integrator delivering solutions with speed, power, precision, and passion.  HPE Enterprise Group is responsible for the development and delivery of the IT infrastructure solutions at the core of the world’s largest and fastest growing organizations, which includes servers, storage, networking, technology services, converged data center infrastructure, Telco and cloud solutions. As part of EG, Pointnext provides world-class support and consulting services for Hewlett Packard Enterprise products and solutions. 

With over 6000 consultants and project managers in 110 countries, Pointnext assists clients in realigning their IT strategies and making the best use of technology to create or capitalize on business opportunities. We offer onsite services, Internet and global technology solutions to multi-site, multi-national businesses, including manufacturing, telecom, automotive, energy, financial services, and other key industries.  Services range from warranty and product support to proactive mission-critical and business continuity services, deployment and performance services, security, and integrated support for complex multi-vendor environments.

The Pointnext Global Lab Entry level Engineer will gain experience in multiple disciplines and progress to be a Subject Matter Expert in at least one or more areas (e.g., ProLiant (server), 3PAR (storage), ESX (software) by building common and complex customer environments to assist in resolving HPE customer issues.

·  Demonstrates judgement, troubleshooting and problem-solving skills with the ability to look at the bigger picture.
·  Understanding of available resources and processes to pull in needed expertise when required. 
·  Ability to effectively communicate at all levels with Pointnext Global Lab users, escalation resources and all levels of management.
·  Ability to coordinate technical resources as required to support Pointnext business needs.
·  Project management and coordination of lab maintenance including communication related to the maintenance of equipment and upgrade planning.
·  Excellent interpersonal skills.
·  Ensure optimum space, power and cooling utilization in the lab by working with the relevant stakeholders.
·  Strong organizational skills.
·  Process and metrics alignment.
·  Work to identify the new technologies, trends and solutions that can help in automation of work, self-service options and reducing the intervention by the lab team.
·  Ability to multi-task simple to complex problem troubleshooting.
·  Strong analytical abilities.
·  Participating in standby rotation for on-call after hours support.
·  Exercising significant independent judgement and working collaboratively with peers and associates at all levels.

Hewlett Packard Enterprise Values :

Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other

Bias for action: We never sit still - we take advantage of every opportunity

Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements

What do we offer?

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at www.hpe.com/careers  

You can also find us on:

https://www.facebook.com/HPECareers  

https://twitter.com/HPE_Careers  

Job:
Engineering

Job Level:
Entry

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

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