eCommerce Support Manager with French, German and Swedish

Descripción de la oferta

Job ID 1023142 Date posted 7/27/2018 Primary Location Barcelona, Catalonia, Spain Job Category Sales Operations Schedule Full time Shift No shift premium (Spain)

MAIN RESPONSIBILITIES:

The eCommerce Support Manager (eSM) works within a European, multicultural and fast moving Business environment, supporting Customers and Sales Force within the area of quote to order. He/she is located in a central team and has a wide variety of responsibilities, including the following:

Consultancy & Design of Product Offering:

·  Key contact for the Sales organization for Customer eCatalogue and Portal related matters
·  Guide Sales and implement optimal catalogue structure
·  Proactively informs Sales/Customer on any major change in offering or pricing in the portal
·  Provides B2B solution consultancy
·  Provide consultancy on product offering and pricing
·  Performs triage on issues and redirects to appropriate teams

Catalogue Deployment & Maintenance:

·  Drive Catalogue set-up & maintenance in line with Sales and Customer requirements
·  Proactively manage EOL and NPI in customer offering and catalogue
·  Manage offering and pricing update across BUs and coordination across regions
·  Accountable for quality and availability of customer catalogue and pricing (including PCCS)
·  Set-up simplified deals.
·  Obtain price approval for customer offering and circulate within account team
·  Contract/Deal Setup & Mgmt
·  Supports bid preparation by providing margin, config and quote support
·  Manages standard and simplified deal set-up
·  Manages external lease renewal process with customer
·  Manages offering and pricing updates for all Bus

Customer support and communication:

·  Provide customized portal training
·  Manage all quote requests
·  Acts as single point of contact on issues regarding offering, catalog, B2B portal access and capabilities
·  Proactively inform Sales or Customer on any major change in the catalogue
·  Manage Demo/Certification unit requests

Metrics & controls

·  KPIs control and Global Business Services (GBS) and implements corrective actions in case of deviations.
·  Supports the team for timely closure of all cases impacting the team’s KPIs
·  Prepares and presents metrics evolution monthly presentations
·  Monitors, troubleshoots, and improves area-of-control operational processes to ensure optimum performance and practice consistency

OTHER RESPONSIBILITIES:

General responsibilities:

·  Responsible to achieve the individual objectives, as agreed with the direct manager/supervisor at the beginning of HPE’s fiscal year and as reflected in HPE’s performance management tool (i.e. perform2win)
·  Responsible to caring for / securing the department’s equipment under his/her ownership during the duration of his/her employment
·  Ensures proper backup and handover during vacation and other absence
·  Applies internal policies to ensure HPE policies and audit requirements are met
·  Respects HPE’s rules of confidentiality and private information policies
·  Performs additional activities related to department’s activities as assigned by managers
·  Demonstrates fundamental understanding of legal concerns and requirements, operations Fundamentals, HPE

Businesses/Operations Integration

·  understands and effectively integrates HPE's corporate vision, line-of-business objectives, and associated value propositions within operations program design & roll-out
·  understands HR's role in corporate governance and accesses this expertise in support of a positive corporate environment
·  demonstrates fundamental understanding of information management systems and infrastructure
·  develops methods for supporting innovation and change across the organization
·  approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution

JOB REQUIREMENTS:

· Fluency in English and French at a native level

· Degree level education in Economics, Marketing or IT related fields

· Extensive experience operartional capabilities, especially around the Direct business of EG

· Experience in working with multiple countries/sub- regions at a high level of complexity

·  for resolution and track effectiveness of remedies
·  Communicates issues to stakeholders
·  implements specified changes to data, content and systems to improve data quality, operational efficiency and effectiveness

Education and Experience Required:

·  Bachelor's degree in Business Management or equivalent
·  Typically 2-4 years experience

Knowledge and Skills:

·  Experience administering and maintaining sales tools, systems and online resources
·  Ability to apply analytical, statistics and problem solving skills.
·  Understanding of business and sales processes and practices
·  Strong written and verbal communication skills
·  mastery in English and local language
·  Ability to effectively communicate plans, proposals, and results and negotiate options

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.