CSC - Technical Solutions Consultant - Hp - Madrid - Wizbii

CSC - Technical Solutions Consultant

  • Por Hp
  • Madrid (España)
  • Sistemas informáticos

Job description

Job ID 1031587 Date posted 10/31/2018 Primary Location Madrid, Madrid, Spain Job Category Services Schedule Full time Shift No shift premium (Spain)

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.


·  Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
·  Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
·  Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
·  Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.
·  Review and may resolve complex business issues.
·  Excellent communication skills. Add case resolution to KMS.
·  Understand and utilize Information Technology Information Libraries (ITIL).
·  Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
·  Partners frequently with the Sales Pursuit team.

Education and Experience Required:

·  Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.) or equivalent experience. BA/BS or equivalent experience preferred.
·  3-5 years experience in relevant technologies and customer environments.
·  Relevant industry qualification where applicable.

Knowledge and Skills:

·  Excellent verbal and written communication skills in language to be supported.
·  Experience in troubleshooting in a technical environment.
·  Excellent analytical and problem solving skills.
·  Software and hardware knowledge of computing, storage and peripheral devices.
·  Advanced proficiency with case management databases and tools.
·  Superior customer service skills.
·  Phone and remote support.
·  Partners frequently with the Sales Pursuit team.
·  Ability to solve and document solutions for usage of other technicians and customers.
·  Ability to mentor new agents.
·  Ability to lead resolution activities with escalated customers.
·  Ability to contribute to technical action plans.
·  Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.).

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

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