Business Center Operations Support Agent

Job description

Business Center Operations Support Agent

  

Job Description:

   

Job Description:

In this position you will provide support to Global Channel Services Network (GCSN) website for Americas / EMEA / APAC region through email, chat, tickets and calls.

You will work independently while using standard protocol to respond to more complex process support issues, proactively assist Business Center Operations team and client to avoid or reduce problem occurrence, participates in projects and provide resolution and feedback based on analysis, work as Subject Matter Expert for Channel Partner as per client requirements.

Responsibilities:

It is a daily Schedule from Monday through Friday

• CSN and SAP knowledge is desired* (internal applications)

• Typing Skills (min. 30-40 wpm)

• Multi-Tasking ability

• Internet and Computer Knowledge

• Excellent Customer Service skills

• Adaptable to different countries and culture requirements

• Excellent communication skills specially written English (or language specifics depending on role needs)

• Excellent spelling skills in English (or language specifics depending on role needs)

• Reliable and Dependable

• Ability to work independently and in a team environment

• Self-motivated

• A proactive and positive attitude

• Able to work under pressure

• Analytical Skills

• Fast Learner

• Self Starter

• Very well organized person

Qualification：

High School Degree – Collage Diploma (based on Country specifics HR rules)

Excellent English and written and verbally skills (Fluent) other languages such is a plus

Ability to work in a team

Analyzing & Diagnosing

Analytical thinking skills

Able to adapt to short notice procedures and changes

Customer Service Skills

Decision making

Problem Solving

Microsoft Office knowledge (Excel, Outlook, Power Point, Word)

SAP knowledge is a plus*

Job:
Services

Job Level:
Entry

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.