Sales Support Analyst

Job description

2938678
City

Monterrey
Career Level

Experienced
Relocation Assistance

No
Business

GE Global Operations
Business Segment

Global Operations Latin America
Function

Sales
Country

Mexico
Postal Code

66215
Role Summary/Purpose

Provide various support services to GE business partner commercial and fulfillment teams that enable them to attract and serve customers faster, with better quality to meet business revenue objectives.
Essential Responsibilities

·  Quote generation and follow up activities (coordinating with customer or sales team member by phone and/or email
·  Data entry and enrichment to support installed base cleanup and database integrations 
·  Provide exceptional customer service to our GE business partners and their customers 
·  Work with customer employees and management to promote, drive, and maintain continuous improvement in processes and productivity 
·  Provide services to GE sales and service teams that enable them to attract and serve customers faster, with better quality 
·  Inbound lead routing to sales representatives 
·  Follow-up sales opportunities and support the work of Inside sales Team Leaders’ 
·  Handle incoming customers’ requests, and provide them with the necessary support 
·  Get to know, understand and deliver different customer service processes 
·  Understand and fulfill all regulations of the internal policies of the company 
·  Other project support as needed
Qualifications/Requirements

·  High School Diploma and/or GED from an accredited school or institution 
·  Minimum of 2 years in similar position with experience engaging with internal and external customers
Desired Characteristics

·  Strong organizational skills with ability to multi-task 
·  Ability to work effectively within cross a functional teams and navigate through a global regional matrix structure and help achieve results in timely manner when answers are coming from different country 
·  Customer focused: commercial skills and professionalism to interact with internal and external customer 
·  Strong written and verbal communication skills 
·  Strong interpersonal and problem solving skills 
·  Experience using SFDC or similar CRM 
·  Computer proficiency (Microsoft Office Programs) 
·  Self- starter: excited and willing to be start of a “start up” division of commercial operations 
·  Able to work without direct supervision and having “can do” attitude 
·  Be flexible, self-motivated, and enthusiastic in local language
About Us

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.