Premium End User Associate

Job description

3345380
Additional Cities

Niskayuna
Career Level

Entry-Level
Relocation Assistance

No
Business

GE Digital
Business Segment

Digital Technology
Function

Digital Technology
Country/Territory

United States
Additional States/Provinces

New York
Postal Code

12309-1027
Role Summary/Purpose

Digital Workplace Support & Services is looking for a Premium Support Engineer who is highly motivated, energetic, an early adopter of technology and an IT client service professional. As a member of the Premium Support Team the candidate would be responsible for direct IT support to members of the executive team with a strong focus on site-wide audio-visual equipment and user experience/interaction.
Essential Responsibilities

In addition to focusing on new technology deployment, service delivery management, and customer support, you will:

·  Provide Premium audio-visual support across the site, acting as an escalation and resolution point for service issues and managing 3rd-party service providers (as needed) to ensure business needs are being met

·  Make technology decisions on behalf of Senior Global Leaders, to create a seamless and productive daily experience

·  Operate as the Focal point for customer interaction and support for all local IT services including client, LAN, wireless, AV, conference room, telepresence, mobile and physical connectivity

·  Partner with DWSS and other IT teams on new technology introduction projects to communicate, plan for and ensure the campus is prepared to deploy and support the new solution

·  Ensure all business policies and standards related to client services, IT security and compliance are being met

·  Partner with teams within the Core Tech organization to drive simplification and cost-effective strategies, leveraging synergies to achieve the organization’s technology strategy mission

·  Anticipate, identify and resolve technical problems, applying subject matter knowledge in complex, difficult or extreme time constrained situations

·  SME for end-user technologies at a site. Communicate technical information, provide coaching and support to audiences at all levels of the organization

·  Leverage geographically diverse team of employees, vendor partners, and members of matrix organizations to accomplish goals

·  Be accessible outside normal business hours as needed to handle and resolve urgent technology issues that may arise

·  Fully own the support experience of all the technologies that the Senior Global Leaders use on a daily basis. Proactively and positively represent the brand of the support team to provide thoughtful and efficient technology solutions to senior leaders.

·  Lead current and evolving initiatives and cross-functional projects related to site and client technology and support; being adaptable to change

·  Drive videoconferencing technologies and equipment for executive presentations, live events, and meetings. Troubleshoot any issues as they arise to resolution.
Qualifications/Requirements

Basic Qualifications

·  Bachelor's degree in Computer Science, Information Management or other technical / IT field, OR in lieu of a degree: a HS diploma/GED and 4+ years of IT experience or equivalent military experience/training with client (PC) technologies and support services

·  Minimum 2 years of experience with client (PC) technologies and support services

·  Minimum 2 years of experience desktop support

Eligibility Requirements

·  Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

·  Must be willing to travel (up to 5-10% of the time)

·  Must be willing to work out of an office located in Niskayuna, NY
Desired Characteristics

Technical Expertise:

·  Windows 7 and 10

·  MAC OS

·  Skype Meeting and Skype Broadcast

·  Office 365

·  Video Conferencing (Cisco Telepresence)

·  Experience in mission critical IT operations support environments Ability to effectively interface and influence at all levels of the organization and external customers

·  Experience working in a global, matrix organization

·  Ability to manage a budget for technical expenditures, ensuring compliance with product and procurement strategies.

Leadership:

·  Proven leadership and ability to adapt responsibilities based upon strategic business needs

·  Ability to influence others and lead small teams

·  Lead initiatives of moderate scope and impact

Personal Attributes:

·  Ability to develop and follow procedures

·  Ability to manage multiple, simultaneous tasks, client relationships and expectations

·  Excellent written and oral communication skills

·  Strong team player – collaborates well with others to solve problems and actively incorporates

·  Effective problem identification and solution skills
About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment.
Primary Country

United States
Primary State/Province

New York
Primary City

Niskayuna