Education Operations Coordinator

Job description

3416110
Additional Cities

Pewaukee
Career Level

Entry-Level
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare USA & Canada
Function

Services
Country/Territory

United States
Additional States/Provinces

Wisconsin
Postal Code

53186-1118
Role Summary/Purpose

Support the operations of the GEHC Education team.
Essential Responsibilities

·  Support registration of customers in training courses, validating and researching payment terms, assisting in updating learning management system. 
·  Communicate with customers regarding education, including course offerings, registrations, class logistics, course pre-requisites, purchase expiration dates, etc. 
·  Communicate with course instructors and logistics vendors regularly to ensure customer reservations and accommodations are prepared in advance and changes are communicated to both vendors and customers as appropriate. 
·  Update databases with accurate customer, course, registration, and billing information.  
·  Review class enrollments and manage backlog of training purchases / entitlements / requests, working with Finance as needed to update expiration dates.
·  Maintain customer facing communications (e.g. website) to ensure accurate information is published for ongoing and upcoming courses, including working with Marketing and other Operations team members.
·  Support other Operations team members as needed to ensure courses are filled and customer needs are met.  
·  Create and update Standard Operating Procedures (SOPs) and Work Instructions (WIs) as needed.

Qualifications/Requirements

·  BS or BA degree and demonstrated operations support / business management experience, or an AA degree and 2 years’ experience in operations support / business management, or 4 years’ experience in operations support / business management experience.  
·  Computer skills for Microsoft Outlook, MS Office Suite (Word, Excel, Powerpoint). 
·  Strong understanding of databases, especially FileMaker Pro. 
·  Strong understanding of tool interfaces, i.e. databases and websites. 
·  Legally authorized to work in the United States.
Desired Characteristics

·  Excellent interpersonal skills, strong oral & written communication skills to simplify complex messages, and strong desire to provide customer value and satisfaction. 
·  Able to stay organized, multi-task in a fast paced environment with attention to detail and rapid customer response times. 
·  Able to prioritize multiple items. 
·  Motivated, team player & self-starter, results oriented. 
·  Able to foresee potential logistics issues, conflicts, and diffuse with alternative solutions. 
·  Drives process improvements with creative ideas. 
·  Basic understanding of Learning Management Systems (GE Learning, Healthcare Learning System)
About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Primary Country

United States
Primary State/Province

Wisconsin
Primary City

Pewaukee