Biomedical Technician II

Job description

3435818
Additional Cities

Jacksonville
Career Level

Entry-Level
Relocation Assistance

Yes
Business

GE Healthcare
Business Segment

Healthcare USA & Canada
Function

Services
Country/Territory

United States
Additional States/Provinces

Florida
Role Summary/Purpose

Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on customers’ basic biomedical equipment. Performs Preventative Maintenance and Field Modification Instruction in one or more modalities of equipment. Works with experienced Field Service Engineers and Biomedical Technicians to learn troubleshooting, repair and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence.
Essential Responsibilities

1. Evaluate complex, customer biomedical equipment issues, and implement appropriate repairs.
2. Perform planned maintenance (PM), safety and environmental inspections, and maintain effective customer relations.
3. Follow and guide others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation.
4. Effectively communicate and partner with teammates and colleagues.
5. Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow-up, leading to customer satisfaction.
6. Implement GE/customer facility contract, supporting business goals and objectives.
7. Lead, instruct, and assist technicians on basic and complex repairs and resolution.
8. Work as a member of local team to provide efficient service delivery to all accounts within assigned area.
9. Share on-call/pager responsibility.
10. Document all repair actions and submit reports/summaries according to schedule.
11. Ensure proper care of spares, tools and test equipment, and ensure calibration.
12. Maintain approved parts inventory.
13. Manage vendors’ service delivery processes in compliance with GE policies, as instructed.
14. Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
15. May perform role of Site Leader (e.g., direct activities of fellow Biomedical Technicians assigned to site, engage in a more interactive customer relationship, which may include Safety Committee or other participation, with regard to overall account activity).
16. Meet Health and Human Services, Environment Health and Safety requirements, and/or all other applicable regulatory requirements.
Qualifications/Requirements

1. Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 2+ years of experience servicing electrical, electronics, IT or mechanical equipment.
2. Experience with Web applications as well as Microsoft suite of products.
3. The successful applicant must comply with GEHC’s standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
4. Special Physical Requirements: Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
5. Must have and maintain a valid Driver’s License.
6. Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
Desired Characteristics

1. Certified Biomedical Electronics Technician (CBET) desired.
2. Experience interpreting schematic diagrams and perform effective repair and planned
maintenance on basic biomedical or electronic equipment.
3. Experience in a hospital setting.
4. Experience interfacing with both internal team members and external customers as part of a solution based service process.
5. Change agent and process-oriented.
6. Strong knowledge of electronic digital circuitry and understanding of electronic and electromechanical devices.
7. Experience developing and maintaining good customer relations.
8. Proficiency in completing electronic documentation using technological tools (e.g., Ipad, Iphone) and familiar with technological programs (e.g., Microsoft Office).
9. Change agent and process oriented.
10. Exhibit the mentality that customers determine our success.
11. Operate with efficiency and sense of urgency
12. Willingness to learn and adapt to changing environments.
13. Empower and inspire others.
14. Ability to deliver results in an uncertain environment, ability to multitask and prioritize.
About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Primary Country

United States
Primary State/Province

Florida