SharePoint Application Support

Job description

Job purpose:

 

·      Providing support on EY SharePoint applications; EY OneSpace, EY KeySpace and EY Interact.

·       Setting up SharePoint sites for EY client engagements.

·      Setting up workspaces for different client engagement roles with specific levels of accesses.

·       User management, enrollment and site administration.

·      Answering functional query from client or user or EY user on behalf of client user.

·       Incident escalation to respective team either on behalf of client or user

·      Answering user queries in a timely manner to ensure SLAs are met.

·       Escalation of change request and defects to respective team or contact on behalf of client, team or user

·      Logging of calls, requests and incidents, within Service Now

·       Building good knowledge of internal business processes and to offer guidance to drive efficiencies.

 

Skill requirements:

·      1-2 years of total work experience preferably in to IT production support on IT tools and applications.

·       Bachelors or Master’s degree, in any discipline with strong affinity towards IT tools and applications.

·      Good working knowledge in SharePoint technology with prime focus on SharePoint site administration.

·       Good exposure to tools and technology platforms.

·      Prior experience of working in ticketing tools.

·       MS Office suite (moderate to expert level) – word, excel, power point.

·      Able to provide functional support in a timely manner and respond to critical usage requests from the business

·       Experience in working in a multi-cultural and team environment.

Personal Skills/Experiences:

·      Have excellent communication skills - both written and oral.

·       Demonstrate strong organizational skills, structured thinking abilities and be able to see a project through to the end.

·      Able to demonstrate ‘business acumen’ and to be able to identify and challenge inefficiencies

·       Demonstrate strong interpersonal and analytical skills.

·      Demonstrate an eye for detail.

·       Be flexible and willing to adjust responsibilities to align with developing business needs.

·      Demonstrate capability to work in a multi-cultural environment and in complex environments where objectives may not always be aligned.

Shift: Monday to Friday 9-6PM

Location: Microcentro

EY, an equal employment opportunity employer, values the diversity of our workforce and the knowledge of our people