PMO/On-boarding & Transition
Internship Trivandrum (Thiruvananthapuram)
Job description
The PMO/On-boarding and Transition will be responsible to manage the on-boarding and transition process and activities in close coordination with the Service Delivery Manager and Client on-boarding Manager, in order to guarantee the smooth onboarding of client personnel, EY SMRs, legacy process and technology service platform in the MS operational organization.
Essential Functions of the Job:
The major areas the On-boarding and Transition Manager manages include:
· Develop the On-boarding and transition strategy
· Build the onboarding and transition team
· Develop the on-boarding and transition plan
· Agree the goals and KPIs of the on-boarding and transition phase with client and EY partner
· Lead the on-boarding and transition team and coordinate cross-functional teams.
· Coordinate the build of the on-boarding training material and execute training plan.
· Coordinate the development of the client current mode of operation due diligence, including process, people and technology.
· Coordinate the client personnel transfer (re-badge)
· Coordinate the development/transformation of the service process
· Coordinate the Client Technology and Data migration process
· Coordinate the Business Process analysis to drive the service process development.
· Manage the development of the service rehearsal testing process.
· Coordinate the handover to operation process.
Primary Objectives:
· Develop and implement the On-boarding and transition strategy.
· Develop the Current Mode of Operation due diligence.
· Guarantee the smooth handover operation to the MS organization.
Knowledge and Skills Requirements:
Broad knowledge and experience in:
· Business Process Analysis
· Service IT Platforms Knowledge
· Leading distributed/virtual teams serving broad range of customers.
· Self-starter with strong written and verbal communication skills.
· Ability to manage complex projects or smaller programs that require coordination of work between various parties like third party sub-contractors.
· Ability to multi-task
Above average skills in:
· People Management
· Negotiation
· Task performance management
Excellent skills in:
· Project Management
· Service Operation Management
Supervision Responsibilities:
· Yes (on-boarding Team)
Other Requirements:
· Open to work extra hours in case of required achieving milestones.
· Occasional travel
Job Requirements:
Education:
· Administration or Engineering bachelor degree or similar
· MBA or Master’s Degree in engineering of similar are ideal
Experience:
· 5 + years of experience in Project management
· Expertise in relationship building with different roles and level in the organization