On-Site Technical Support

Job description

The Opportunity

The OSTS Specialist performs multiple technology support activities in providing end user support to Firm personnel. This professional demonstrates ability to prioritize tasks, working with multiple software and hardware technologies, in a fast paced environment.

 

Your key responsibilities
·  Assist with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware).
·  Assist with provisioning and deprovisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees.
·  Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.
·  Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences.
·  Under minimal supervision, provide after-hours service for escalated issues from the Service Desk or supervisor.
·  Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) in accordance with firm policy and IT Service process.
·  Assist with off-site support for firm sponsored functions/meetings.
·  Perform asset management responsibilities as assigned by supervisor.
·  Assist with IT tasks related to office moves, buildouts and relocations.
·  Operate as “remote hands” for other IT functions, such as Telecommunications and Hosting.
·  Maintain a thorough understanding of IT Services’ organization and service offerings in order to identify how best to address end user technology needs and incidents.
·  Understand the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel. 

Analytical/Decision Making Responsibilities:

·  Strong analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues.
·  Decision making responsibilities are generally limited to addressing a single end-user issue; need to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary.
·  This role receives direct oversight from a supervisor, with regular (at least daily, but more frequently for new hires) contact to monitor and assign activities.
Skills and attributes for success

To qualify for the role you must have  
·  A Bachelor's degree or equivalent work experience
Ideally, you’ll also have  
·  Approximately 2-4 years of experience in end user technology support
·  OT is worked as necessary.
·  Work may be performed in the office or at off-site locations
What we look for
·  Excellent communication, interpersonal, organizational, and time management skills.
·  Excellent customer service attitude.
·  Ability to work effectively with all levels of end users and IT personnel.
·  Ability to communicate in English.

What working at EY offers

 

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

 
·  Support, coaching and feedback from some of the most engaging colleagues around
·  Opportunities to develop new skills and progress your career
·  The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

 

About EY

 

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better.Whenever you join, however long you stay, theexceptionalEY experience lasts a lifetime.And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

 

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

 
Make your mark.
 
Apply now.