Expires soon Ernst & Young

GDS DL Enablement Service PSS Core HR Associate_GC

  • Dalian (甘井子区 / Ganjingzi)
  • HR / Training

Job description



EY Global Shared Services (Dalian) Co. Ltd (GSS Dalian), founded on June 19, 2009, is one of the member firms of Ernst & Young Global Limited, and Ernst & Young’s first GSS Center in China. With our leading expertise and extensive experience, we provide finance, HR,IT and other services to Ernst & Young offices in 19 countries and territories in the Asia-Pacific region.
    GSS Dalian received IS09001 certification, Technologically Advanced Service Enterprise certification and Outsourcing Service Enterprise certification which were certificated by Dalian relevant departments respectively in 2010, fully demonstrating its leading position in outsourcing service. Carrying the people-leading corporate culture, GSS Dalian is always aiming to attract the best talents, offer training opportunities, reward employees, and provide opportunities for internal transfer and promotion

Responsibilities:
Attends to HR functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures
Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed
Ensures all new process updates are incorporated while processing transactions
Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines
Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor
Responds to emails and enquires in a timely manner
Prepares and contributes to reporting as directed
Actively participates and completes the performance management and development plan activities
Identifies potential areas for process improvements and makes recommendations to Supervisor
Assists with GSS initiatives and other projects as assigned
Ensures GSS organizational policies and processes are followed
Requirements:
College graduate
Good oral and written English skills
Over 2 years work experience preferred including prior Shared Services/BPO and/or HR Operations experience
Good communication, interpersonal skills and customer orientation; works effectively with others
Command of spoken and written English (proficiency in other languages a plus)
Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job
Good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities
Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions
Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
Good keyboarding and data entry skills
Working knowledge of firm standard technology such as Lotus Notes, IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus