EY Digital Studio - Engagement Coordinator - Portland

Job description

Digital strategy, design thinking, and a customer-driven mindset define success in today’s business landscape. Our clients come to us with their biggest challenges and we bring a multi-disciplinary team to enable digital transformation through design and build of world-class, thoughtful solutions. 

EY was recognized by Forrester Research as a leader in The Forrester Wave™: Global Digital Business Transformation Accelerators, Q1 2019. We were also named #34 on Fortune’s 100 Best Companies to Work For in 2019.  

Our EY Design Studio PDX is a mid-sized studio focused on customer and user experience within EY’s national advisory group. Located in a former glass factory in Portland, Oregon, our studio model allows you to collaborate closely with a supportive, enthusiastic, and cross-functional team of strategists, designers, writers, and technologists, who are all passionate about how cutting-edge tech and design can achieve our clients’ business goals and meet user needs. 

Check out our studio here:https://studio.ey.com/studios/portland/  

The Opportunity

You bring curiosity, empathy, and a meticulous approach to all aspects of our client engagement work. Working with account leadership, you support project management and coordination for EY Design Studio’s client-serving teams. You work on client projects as a non-technical team member and utilize the processes and tools at EYDS to effectively manage projects, activities and initiatives. You focus on maintaining the highest quality standards. While you may only have a basic understanding of project management principles and processes, you actively absorb information and best practices through hands-on project work.

Specific assigned activities may vary based on the needs of the engagement or account. 

Your key responsibilities

• Act as the knowledge manager for the engagement team, managing internal databases and/or portals designed to facilitate team communications and coordination of engagement strategy.
• Monitor and track engagement processes through EY’s custom software. You provide expertise and guidance to the team in relation to SAP-enabled business products.
• Gain a strong knowledge of the engagements, EY's structure, key personnel, and firm policies/procedures.
• Collaborate with the account team, business development, and resource management teams as necessary to achieve team goals.
• Gain an in-depth knowledge about the services the engagement provides, and utilize that knowledge to recommend ways to improve the service offered. Share knowledge, experience and best practices with the rest of the team via outlets such as the slack channels, team meetings, and events.
• Proactively identify project risks and opportunities for improving processes.
• Support the Project Management team with engagement economics (e.g., hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets), proactively collaborating with relevant team members (e.g. Financial Management Associate) to resolve any issues that may arise.
• Support the creation and maintenance of Statements of Work, Work Change Orders, RFPs and Pipeline documentation.
• Assist in the scheduling and coordination of key internal meetings, as well as client meetings and working sessions. Prepare periodic reports for management.
• Travel for client work when necessary. 

Skills and attributes for success

• Positive energy and get-it-done attitude.
• Strong organizational, analytical, project management and customer service skills.
• Attention to detail.
• Strong verbal and written communication skills.
• Capacity to listen, influence, and leverage interpersonal and presentation skills.
• Ability to effectively manage concurrent projects, and prioritize multiple tasks.
• Competent at meeting tight deadlines, performing high-quality work and diligent follow up. 

To qualify for the role, you must

• Possess the ability to work within complicated internal systems in order to achieve favorable results. 
• Possess a results-oriented approach to drive improvements in engagement economics (financial systems, relationship management tools, revenue pipeline, sales cycle reports). 

Ideally, you’ll also have  

• Bachelor’s degree in business, communications, program management or another related field.
• Experience in project management, business analysis, user research, design or development.
• Exposure to user-centered design processes and/or software development lifecycles 

What working at EY offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a minimum of 15 days of vacation plus ten observed holidays and three paid personal days, and a range of programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• The opportunity to manage a portfolio of talent within a designated service line
• A collaborative environment where everyone works together to create a better working world
• Excellent training and development prospects, both through established programs and on-the-job training
• An excellent team of senior colleagues, dedicated to managing and varying your workload

About EY

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Join us in building a better working world.   

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.