Experienced Hire Post Offer Coordinator (FTC until 26 June 2020)

Job description

HR Services provides the most effective and efficient solution for Talent’s strategic and operational needs. We leverage our global strength and scalability to drive the HR-related technology, projects and processes that allow EY to deliver against the changing requirements within our Talent organization to enable success.  HR Services offers key services to EY’s Talent teams (global, area, region and country) within the businesses.

Talent Shared Services Delivers seamless and consistent HR operational services to the organization through a globally efficient network of Regional and Global Delivery Services centers.

Role Title:  Experienced Hire Post Offer Coordinator

Reporting to: Recruitment Services Post Offer Team Leader

Location: Birmingham

The role is a fix-term contract until 26 June 2020.


The Opportunity

You will be responsible for all administration relating to the ‘offer of employment’ process. This includes drafting offer letters, managing induction plans, referencing and updating HR systems, while ensuring an exceptional joiner experience.

Your Key Responsibilities:

·  You will draft offer letters for Experienced Hire joiners.
·  You will be acting as a dedicated point of contact for joiners and their on-boarding, e.g. documentation, international support, IT set-up, references, inductions, UK right to work, escalating noncompliance and answering queries.
·  You will be updating HR systems and spreadsheets to ensure data integrity.
·  You will process payroll changes, review and check transactions generated by audit reports.
·  You will provide regular updates to the Experienced Hire Recruitment team on progress of on-boarding.
·  You will take calls on the Recruitment Helpline and deal with queries.
·  You will process invoices for recruitment related costs.
·  You will flexibly support team members and other HRSSC teams according to work volumes.
·  You will contribute to wider projects and initiatives.
·  You will cover for other Administrators during planned and unplanned absence periods.
·  You will support with other ad-hoc administration and reporting tasks as required and directed by the Team Leader.
·  You will be working to deadlines, KPIs and SLAs.

To qualify for the role:  
·  You will have proven administration experience of working to high volumes and juggling conflicting priorities.
·  You will have customer service experience and a professional telephone manner.
·  You will have a high degree of accuracy and attention to detail in dealing with the most routine tasks.
·  You will have IT literacy with Microsoft packages.

Ideally, you’ll also be able to:

· 
Communicate confidently and operate appropriately within the organisation.

· 
Use your initiative when problem solving, being self-sufficient and proactive.

·  Influence challenging stakeholders, manage resistance and escalate as appropriate.
·  Demonstrate successful track record of process improvements and best use of technology.

What we look for


We are looking for a self-sufficient and proactive individual who uses their own initiative when problem-solving, and who is able to influence challenging clients and stakeholders, and demonstrate resilience and robustness. If you have excellent attention to detail and thrive in busy environments, this role is perfect for you.

 

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offer and promotions. Plus, we offer:

· 
Support, coaching and feedback from some of the most engaging colleagues around

· 
Opportunities to develop new skills and progress your career

· 
The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.