EMT - Assistant Director

Job description

Experience Manager (EY )– Experience Management Team

In this pivotal role, you will be part of Experience Management which is recognized as an integral enabler to the growth of business.

The opportunity

The Experience Manager is a key member of the deployment team. The role encompasses the following:

·  Manage optimal demand and supply management for resourcing projects and advise on the appropriate drivers for engagements
·  Manage demand fulfilment in line with utilization, chargeable hours, margin,client quality and employee engagement targets
·  Use knowledge of the team, clients and people's capabilities to proactively advise Engagement Leads/ Partners on resourcing solutions
·  Monitor Deployment team's performance against SLAs and identify opportunities to enhance performance and address any areas
·  Direct reporting line to the Strategic Business Lead.
·  Indirect Reporting to Onshore Experience Management Teams.

Your key responsibilities

·  Drive and manage resourcing performance
·  Responsible for overseeing resource deployment of SSL teams
·  Manage senior client portfolios or more complex SSL business areas
·  Key member of the SSL Operational Management team, contributing to weekly/monthly meetings focused on resourcing performance and owns actions to improve results
·  Proactive liaison with SSL Engagement Partners, Senior Managers and Managers to understand client requirements and the wider needs of the business to facilitate effective resourcing decisions
·  Deal with escalated resourcing issues and make decisions on conflicting demands, liaising with other members of the Resourcing team as required
·  Understand the skill sets and proactively deploy individuals to areas where optimal utilization can be achieved
·  Provides SSL insights to Strategic Resourcing Lead on business performance and discuss trends, interventions and actions to improve results
·  Feed insight to the Strategic Lead to understand the future workforce landscape of the SL and ensure the Resource Deployment team is equipped to respond to the changing needs of the business
·  Manage annual productivity targets with SSL teams to drive performance
·  Work with SSL Operations/ Talent where relevant to input on SSL budgets to capture accurate headcount and chargeability phasing and flagging any concern areas before finalization on these metrics
·  Proactively monitor SSL pipeline with stakeholders
·  Support and implement continual improvement of resource deployment processes
·  Support and implement best practice approaches across the Resource Deployment team

Create an Exceptional Team

·  Lead and participate in resourcing meetings, performance development requirements and training to develop the function
·  Involved in recruitment of all deployment roles
·  Lead on cross SL resourcing initiatives

Skills and attributes for success

·  Ability to use business information to anticipate and execute interventions to improve performance
·  Confident and resilient to deal with challenges
·  Proven experience overseeing a team or region with managerial responsibilities
·  Strong stakeholder management capability to effectively influence Engagement Partners, Senior Managers and Managers on resourcing solutions
·  Business acumen to challenge the resourcing decisions and demonstrate wider cross service line perspective to deliver results

 

To qualify for the role you must have

·  Experience in resourcing, recruitment or operations environment that can demonstrate adaptability to the role
·  MIS reporting ability
·  Working knowledge of Excel/ Sharepoint/ MS access/ Macros and Basic knowledge of any visualization tools eg, Power BI/ Power Query/Spot fire

 

What we look for

 

You should have excellent communication and interpersonal skills, plus an ability to build mutually beneficial relationships with clients and stake holders from different backgrounds and cultures based on knowledge, experience and personal values. We are looking for a driven, organized, diligent and analytical individual with proven leadership skills working with demanding and senior stakeholders.