Employee Services Coordinator (12-month FTC)

Job description

HR Services provides the most effective and efficient solution for Talent’s strategic and operational needs. We leverage our global strength and scalability to drive the HR-related technology, projects and processes that allow EY to deliver against the changing requirements within our Talent organization to enable success.  HR Services offers key services to EY’s Talent teams (global, area, region and country) within the businesses.

Talent Shared Services Delivers seamless and consistent HR operational services to the organization through a globally efficient network of Regional and Global Delivery Services centers.

Role description:     Employee Services Coordinator - Vetting (Level 1)

Reporting to:            Employee Services Manager

Location:                   Birmingham

Please note this is a 12-month fix-term contract.

Talent Shared Services provides the most effective and efficient solution for Talent’s strategic and operational needs. We leverage our global strength and scalability to drive the HR-related technology, projects and processes that allow EY to deliver against the changing requirements within our Talent organization, thereby enabling success. Talent Shared Services offers key support to EY’s Talent teams within the business, and delivers seamless operational services to the organization through a globally efficient network of Regional and Global delivery centres.

The opportunity

In this role, you will play an important part in the Employee Services team. You will offer efficient and effective processing of security clearance and client-led screening administration within specified legislative, procedural and service guidelines. You will support all activities relating to client screening and security clearance applications, and aftercare of cleared employees and partners. You will be responsible for prioritising urgent business requests, for the notification of changes to the NSVS and FCA, and for knowledge sharing with Enterprise Risk Management and client engagement teams. You will be expected to consider requests in accordance with the firm’s policies, re-directing inappropriate requests and/or obtaining sanction for non-standard solutions.

In the role, you will have the opportunity to develop professional working relationships with key operational customers and external providers. You should be committed to your own personal development through completion of appropriate learning, and the development of the team by identifying potential process improvements. You will also have the opportunity to contribute to wider UK Talent Shared Services projects and initiatives.

Your key responsibilities

· 
Deliver excellent service in line with security clearance and client-led screening processes, ensuring service level agreements and key performance indicators are achieved.

· 
Manage key stakeholder relationships, internally & externally.

· 
Process all administration relating to screening/clearance, including production of internal communications, preparation of references, and completion of application forms.

· 
Maintain up to date knowledge of the firm’s clients, the Security Policy Framework and the Risk Management policy and process developments.

· 
Manage list X releases with the guidance of the security controller, and implement changes accordingly, ensuring a smooth transition to the business.

· 
Ensure compliance with the Firm’s policies and best practice, and maintain an awareness of instructions for working with/on UK Government information and Government analytics data.

· 
Develop an in-depth knowledge and understanding of the Government Security Classification scheme.

· 
Pro-actively follow up outstanding documentation and requests for information in agreed timescales.

· 
Produce reports and management information.

· 
Provide the business with the screening/clearance information they require to assess employee suitability for client engagements.

· 
Manage the security clearance, client-led screening and references mailbox.

· 
Provide references to internal and external customers.

· 
Contribute to other Employee Services activities at the direction of the Employee Services Manager or Team Leader.

Skills and attributes for success

We are looking for people with previous experience within a service delivery and team environment, ideally in security vetting or a similar screening role.

To qualify for the role you must have:

·  GCSE qualification level or equivalent
· 
An ability to work to and enhance prescribed procedures

· 
Attention to detail and a focus upon accuracy and quality

Ideally, you’ll also have:

· 
Knowledge of operational screening systems and procedures

What we look for:

We are looking for an enthusiastic individual with excellent communication and client service skills. If you have a strong interest in providing vetting expertise, are a team player who flexibly supports your colleagues and you commit to your own personal development, this role is perfect for you.

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. In addition, we offer:

·  Support, coaching and feedback
· 
Opportunities to develop new skills and progress your career

· 
The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing personal priorities.