Business & Operations – Resource Co-Ordinator

Job description

The Financial Services practice in Ireland is over 550 people strong delivering assurance, advisory, tax and transaction services to clients in the financial services industry. 

 

The opportunity

The Operations team works across all service lines supporting their day to day requirements in running the business. The role is primarily focused at supporting the Assurance Service Line in managing, analysing and reporting on all aspects of engagement resourcing. It is a key part of the Operations team with a focus on delivering strategic resourcing support and insight to the business. The role holder will report into the Assurance Resource Manager.

 

Your key responsibilities

·        Using the resource management tool (“Retain”) to project manage the effective deployment of resources within FSO. Ensure that engagement teams have the correct levels/mix of staff needed to ensure optimum utilisation and client service.  Liaise with the Opex Leads to resolve resourcing issues such as shortages, clash bookings, etc

·         Review resourcing requests daily via our resource request tool (“MERA”). Ensure that all policies are adhered to and challenge where applicable.

·        Build a good working relationship with the various Opex Leads to ensure effective flow of information and communication. Utilise these networks and knowledge gained to ensure that surplus resources are deployed to other parts of the business as required.

·         Supervise the Central Retain Team (CRT) (outsourced team) to ensure that queries and updates are dealt with in a timely manner and that current protocols are fit for purpose and adhered to. 

·        Prepare management information for distribution to the Business on all operational excellence metrics, including but not limited to; resourcing, utilisation, availability, Retain accuracy, timesheets, forecasting, yearly personnel reports, etc. Review, analyse, provide commentary and follow up on actions required on these reports where necessary.

·         In conjunction with HR manage the on-boarding of new joiners by being their first point of contact and providing operations induction sessions.

·        Assist with the process for in-bound secondees including scheduling interviews, allocations and liaising with Human Capital on immigration requirements

·         Manage and ensure the leavers process is adhered to form an operations perspective.

·        From time to time be involved in ad hoc Resourcing and Operations projects

·         Constantly try to develop new and improved ways in how we operate and how we report performance to the Business and Senior Management.

 

Skills and attributes for success

·        Excellent attention to detail, high degree of accuracy, organisation skill, and commitment to confidentiality is a must have

·         Proactive problem solver and creative thinker

·        Self-starter who can multi task with minimal oversight

·         Proven ability to implement process improvements and create new process flows

·        Demonstrated ability to juggle conflicting demands, prioritise effectively whilst delivering to deadlines in a fast paced environment

·         You will be service-driven, confident in dealing with all levels of stakeholders, proactive and diplomatic with a positive and enthusiastic can-do attitude. You will be passionate and a logical-thinker

·        Strong team player with high level of energy

 

 

To qualify for the role you must have

·         Excellent oral and written communication skills

·        Strong IT skills and Microsoft Office in particular

 

 

Ideally, you’ll also have

·         Previous experience in a resourcing role would be a distinct advantage

·        Project management experience would be an advantage but not essential


What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

 

·       Support, coaching and feedback from some of the most engaging colleagues around

·      Opportunities to develop new skills and progress your career

·       The freedom and flexibility to handle your role in a way that’s right for you

 

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

 

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world. 

Apply now.

Who we are

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.