Compute Delivery Business Manager - EY Global Delivery Services

Job description

Compute CPD – Business Manager
The overall purpose of the DO Analyst role is to evaluate, analyze, propose and execute any needs around the following topics to ensure success:

·  IBM for CPD vendor management activities, including ownership over processes and frameworks

Responsibilities

·  Tracking and Overall Performance of IBM Hours reporting for all Invest Inflight Projects, Client Projects, TEEAS and Supplier Connectivity.
·  Make recommendations on effective methods of reporting and usage metrics using data modeling, dashboards and statistical analysis.
·  Extract raw data from business databases and data warehouse and perform analytics to produce reports for the forecast of the 275.000 hours contract with IBM.
·  Create methods for automating reporting and data analysis to enhance efficiency.
·  Analyze reports, processes and any necessary documentation for the purpose of maintaining expenditure controls.
·  Review Resource Plan Consolidation from IBM Databases to correct levels of data quality, applying adjustments accordingly and when properly approved and verified.
·  Complete E2E tracking activities for specific deliverables and report appropriately.
·  Generate the chargeback/DDI report for Finance related to the IBM hours for Client and MFS projects, TEEAS and Supplier Connectivity.
·  Maintain CPD’s site up to date, and act as a promotor for this site
·  Act as a contact point for all other Governance organizations within EYT
·  Act as the focal point for all related matter across IBM hour actuals reports.
·  For topics in the Delivery Office, never allow an issue to be prolonged in time, act upon it, or make sure to delegate accordingly to ensure fast mitigation and long-term resolution plans
·  Be a speaker, challenge the status quo, make proposals

Requirements:

·  Possesses analytical skills and problem-solving skills needed to manage multiple factors simultaneously
·  Demonstrates business knowledge/understanding to manage and meet sponsor and customer needs
·  Capable of identifying risks and issues
·  Good string understanding of project management methodology, tools, techniques and terminology
·  Quick learner and good eye for details
·  Good numerical ability and logical thinking
·  Good analysis & reporting skills
·  Excellent communication and coordination skills
·  Should be comfortable with maintaining, manipulating and analyzing large data sets, therefore thorough knowledge of Microsoft Office applications and SharePoint is a must
·  Ability to work under pressure, flexibility and positive attitude to challenges would be added advantage
·  Feel comfortable working with people from diverse cultural types
·  Familiarity with ITIL v2 or 3 would be advantageous
·  Graduate or studying towards, in Business Administration or System Engineering, or equivalents
·  4+ years of experience in project administration, program administration and/or a PMO
·  1+ years in an IT environment
·  Excellent and fluid written, and verbal English language is required
·  Demonstrates high ethics and values - Inspires loyalty and trust, handles oneself ethically following core values and beliefs
·  Recognizes contributions - Praises people for a job well done
·  Embraces diversity - Open to diverse points of view, treats people with respect

Consideration : National and international travel may be required; valid passport needed